Customer Service Teeam Leader

South Gippsland Water; Foster; Hybrid; AUD 105,000 - 116,000; Full time

Benefits offered by this job

Flexible Working Arrangements

Salary Packaging options

Work from home flexibility

Job summary

South Gippsland Water in Foster, Victoria is seeking an experienced Customer Service Team Leader to oversee frontline services and drive customer satisfaction. You will lead a small team, coordinate workflows in a high-paced environment, and ensure accurate billing practices while fostering a supportive, safe working culture.

This role offers flexible working arrangements and the chance to develop people capabilities, with base location in Foster but options to work remotely part-time.

Qualifications

• Experience in a high paced customer service environment.
• Ability to lead and develop a team, with clear communication.
• Proven capability to manage changing priorities and processes.

Responsibilities

• Lead and manage the Customer Service Team to meet service targets.
• Coordinate workflows and ensure accurate billing and customer records.
• Foster a constructive, inclusive team culture and support change initiatives.
• Demonstrate strong verbal and written communication with diverse stakeholders.

Skills

Customer service

Teamwork

Leading through change

Time management

Written and verbal communication

Leadership

Demonstrated computer skills

Tools

MS Word

Excel

Outlook

Customer billing system

Job description

• Flexible Working Arrangements Available
• Attractive Salary Packaging options available (eligibility conditions apply)
• SGW Enterprise Agreement Band 8: $104,614.14 - $115,886.90 plus statutory superannuation and leave loading

About South Gippsland Water

As a public sector entity, South Gippsland Water is a Victorian Water Corporation responsible for water and wastewater service provision for over 22,000 customers located in 22 towns across a service delivery area of more than 4,000 square kilometres. We manage, maintain, and operate 8 water and 12 wastewater systems.

South Gippsland Water is launching our 2040 Vision and Strategy, guiding us toward our vision to be a trusted partner, advancing water services to support customer and community aspirations. To progress this vision, we are seeking skilled, enthusiastic and community focused people to join our progressive organisation.

Why Work for South Gippsland Water

With its unspoilt beaches, world famous Wilsons Promontory at your doorstep, wineries, gourmet restaurants and cafes, farmers markets, a relaxed lifestyle and a pleasant 2-hour drive from Melbourne CBD, you can have the best of both worlds.

With our Corporate Office based at Foster, South Gippsland Water employs a broad range of people in various roles, ranging from office to field based roles across the South Gippsland Region.

We are a diverse, community-oriented organisation and offer the following:

Strong focus on career opportunities, professional development and training

Highly flexible work options, including modified hours and/or work weeks

Employee Assistance Program and broad wellbeing offers

Family friendly workplace, including Paid Parental Leave

Flexibility to work from home, with base location at any of our offices in Wonthaggi, Foster or Leongatha

Diversity is celebrated and respected as important for our wellbeing and success. Through our Equity, Inclusion and Diversity Strategic Plan, Gender Equality Action Plan and upcoming Reconciliation Action Plan we are actively working to address the gender pay gap, create opportunities for underrepresented groups and partner with Traditional Owners.

About The Role

We are currently seeking an experienced person to join SGW as a Customer Service Team Leader. The key requirements of the role are:

• Customer Service: Demonstrated experience in high paced customer service environment, interpersonal and communication experience and able to relate to customers with empathy.
• Teamwork: Contributes positively to team operations and working relationships.
• Leading Through Change: guiding people through uncertain times and projects that impact teams. The ability to re-design processes for effective delivery of change.
• Time Management and Flexibility: Prioritise and manage a range of work across a team, ensuring most important tasks are completed in line with regulatory and organisational timeframes, quality and priorities.
• Written and Verbal Communication: Communicates effectively with a varied audience both verbally and written.
• Leadership: Effectively leads a team to deliver organisational priorities, develop people capabilities and contribute to wider divisional outcomes.
• Demonstrated computer skills: with proficiency in MS Word, Excel, Outlook and preferable in a customer billing system.