Team Leader, Claims & Admin Operations (Hybrid)

Marsh Agency; Adelaide; Hybrid; AUD 85,000 - 110,000; Full time

Job summary

Marsh seeks a Team Leader for Claims and Administration Operations in Adelaide. The role is hybrid, requiring at least three days in the office weekly and leading a team of up to 15 people to deliver timely, high‑quality service to members and clients.

You will coach staff, support onboarding, and drive continuous improvement while mitigating operational risk. You will collaborate with stakeholders, manage escalations and ensure adherence to regulatory standards, policies and service levels.

Qualifications

• Experience leading teams in a service or operations environment.
• Strong communication and facilitation skills for diverse stakeholders.
• Ability to coach individuals and drive performance through regular feedback.
• Bachelor’s degree in business, a technical discipline or equivalent.

Responsibilities

• Lead the day-to-day running of your team, including workflow planning, capacity management and support for service delivery
• Coach, develop and support direct reports through regular check-ins, performance conversations, feedback and development planning
• Contribute to recruitment, onboarding and probation support to help new team members settle in and meet expectations
• Monitor client service standards, manage escalations and complaints, and keep stakeholders informed on operational matters
• Support process improvement, team engagement and business priorities to strengthen member and claimant experience
• Identify, manage and escalte operational risks, while helping maintain compliance with legal, regulatory and policy requirements

Skills

People leadership

Operations management

Customer service

Stakeholder management

Education

Bachelor’s degree in business or equivalent

Job description

Marsh seeks a Team Leader for Claims and Administration Operations in Adelaide. The role is hybrid, requiring at least three days in the office weekly and leading a team of up to 15 people to deliver timely, high‑quality service to members and clients.

You will coach staff, support onboarding, and drive continuous improvement while mitigating operational risk. You will collaborate with stakeholders, manage escalations and ensure adherence to regulatory standards, policies and service levels.