Claims Team Leader — Hybrid Sydney

Marsh Agency; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work environment

Professional development

Work-life balance

Job summary

Marsh seeks a Team Leader to manage the claims team in Sydney. This hybrid role requires three days in the office weekly and leads an external administrator handling 350+ personal injury, property liability, and recovery claims.

You will train and guide the client, handle escalations, review insurer decisions, ensure compliance with the General Insurance Code, and support a high-performing team across challenging claims.

Qualifications

• Proven expertise leading claims teams and managing external administrators.
• Strong knowledge of claims principles and relevant legislation.
• Excellent written and verbal communication, able to work under pressure and meet deadlines.
• Superior relationship management and problem-solving abilities.

Responsibilities

• Lead and oversee an external administrator managing 350+ claims.
• Provide training and guidance to the client to ensure effective claims handling and compliance.
• Manage escalations promptly to stakeholders’ satisfaction.
• Align client and broker expectations through clear communication and relationship management.
• Review insurer decisions for accuracy and fairness; interpret contractual documents to guide decisions.
• Support daily management of claims handlers, handling complex cases with quality and consistency.
• Ensure timely finalisation of claims, balancing thoroughness with objectives.

Skills

Claims leadership

Stakeholder management

Communication skills

People leadership

Job description

Marsh seeks a Team Leader to manage the claims team in Sydney. This hybrid role requires three days in the office weekly and leads an external administrator handling 350+ personal injury, property liability, and recovery claims.

You will train and guide the client, handle escalations, review insurer decisions, ensure compliance with the General Insurance Code, and support a high-performing team across challenging claims.