Team Leader Care Coordination

Western District Health Service; Hamilton; Sur place; AUD 53 000 - 76 000; Temps partiel

Avantages offerts par ce poste

Salary packaging benefits

Generous leave entitlements

Leadership opportunity

Meaningful work

Supportive leadership environment

Résumé du poste

Western District Health Service in Hamilton, VIC, is seeking an experienced Team Leader Care Coordination to lead a small team providing in-home aged care services while maintaining a hands-on caseload.

Reporting to the Manager In Home & Community Operations, you will mentor Care Partners and Intake Officers, drive quality, compliance and service delivery, and help implement aged care reforms and continuous improvement.

Qualifications

• Degree, Diploma or Certificate in a Community, Nursing, Health or Management discipline, or equivalent experience
• Previous experience as a Case Manager within the Support at Home environment desirable
• Comprehensive knowledge of Support at Home Program legislation and funding
• Demonstrated leadership, mentoring and staff development capability
• Strong communication, relationship-building and stakeholder engagement skills
• Experience managing quality and compliance requirements
• Sound organisational and operational management skills
• Strong problem-solving and continuous improvement capability

Responsabilités

• Provide leadership, mentoring and support to Care Partners and Intake Officers while fostering a positive, accountable and high-performing team culture.
• Support onboarding, workforce development, coaching and supervision activities.
• Maintain a small participant caseload to support service delivery and contemporary practice, while overseeing participant allocation processes and ensuring services commence in a timely and effective manner.
• Monitor service quality and compliance through audits, documentation reviews and quality assurance activities, ensuring services meet legislative and organisational requirements.
• Support daily operations through workflow management, rostering, problem-solving and process improvement activities that enhance team performance and participant outcomes.
• Lead incident, complaint and risk management processes, ensuring issues are investigated, documented, resolved and escalated appropriately.
• Support implementation of aged care reforms, quality initiatives and service improvements that strengthen compliance, efficiency and participant outcomes.

Connaissances

Leadership

Mentoring

Communication

Stakeholder engagement

Quality management

Problem-solving

Continuous improvement

Formation

Health/Management qualification

Description du poste

Western District Health Service – Hamilton VIC

17h ago , from Western District Health Service

Aged Care Services | Western District Health Service

• Permanent Part Time | 64 hours per fortnight (4 days per week)
• Hamilton, Victoria
• $46.67 per hour + 5% Higher Duties Allowance + Superannuation
• Salary packaging benefits
• Lead a dedicated team supporting older people to remain living safely and independently in their own homes

Lead a team that makes a genuine difference

Western District Health Service is seeking an experienced and motivated Team Leader Care Coordination to join our Aged Care Services team.

This leadership position provides day-to-day support, supervision and mentorship to Care Partners and Intake Officers, ensuring the delivery of high-quality, compliant and person-centred aged care services. Reporting to the Manager In Home & Community Operations, you'll play a key role in supporting workforce capability, driving service excellence and improving outcomes for older people across our community.

This is an exciting opportunity for an experienced case manager or aged care professional ready to step into a leadership role while maintaining a small caseload and strong connection to frontline service delivery.

What You'll Be Doing

Provide leadership, mentoring and support to Care Partners and Intake Officers while fostering a positive, accountable and high-performing team culture. Support onboarding, workforce development, coaching and supervision activities.

Care Coordination & Service Delivery

Maintain a small participant caseload to support service delivery and contemporary practice, while overseeing participant allocation processes and ensuring services commence in a timely and effective manner.

Quality & Compliance

Monitor service quality and compliance through audits, documentation reviews and quality assurance activities, ensuring services meet legislative and organisational requirements.

Operational Management

Support daily operations through workflow management, rostering, problem-solving and process improvement activities that enhance team performance and participant outcomes.

Lead incident, complaint and risk management processes, ensuring issues are investigated, documented, resolved and escalated appropriately.

Support implementation of aged care reforms, quality initiatives and service improvements that strengthen compliance, efficiency and participant outcomes.

What You Bring

• Degree, Diploma or Certificate in a Community, Nursing, Health or Management discipline, or equivalent experience
• Previous experience as a Case Manager within the Support at Home environment desirable
• Comprehensive knowledge of Support at Home Program legislation and funding
• Demonstrated leadership, mentoring and staff development capability
• Strong communication, relationship-building and stakeholder engagement skills
• Experience managing quality and compliance requirements
• Sound organisational and operational management skills
• Strong problem-solving and continuous improvement capability

Why Join Western District Health Service?

About Us

At Western District Health Service, we are committed to delivering high-quality, person-centred healthcare and community services across the Southern Grampians and Glenelg regions. We are proud to foster a diverse, inclusive and accessible workplace guided by our values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy.

Lead Meaningful Community Services

This role offers the opportunity to develop leadership capability while influencing the quality of care and support provided to older people living in their own homes.

Discover Life in Hamilton

Hamilton offers affordable living, excellent schools, strong community connections and easy access to the Grampians National Park and Victoria's stunning southwest coastline.

To learn more about WDHS, visit: https://wdhs.net/v2/about-us/

To explore the region, visit: https://wdhs.net/v2/home/careers/community-information/

What We Offer

• Salary packaging benefits
• Generous leave entitlements
• Opportunity to lead a dedicated and supportive team
• Meaningful work supporting older people in the community
• Supportive leadership environment

Applications close: 29th of November 2026

Western District Health Service is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected. We embrace fair and transparent recruitment practices and recognise the unique strengths, experiences and perspectives people bring from all walks of life.

We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.

If you require support or adjustments during the recruitment process, please contact our People & Capability team on *******@wdhs.net — we're here to ensure you can participate fully and comfortably.

Successful applicants must have the right to work in Australia and will be required to hold (or be willing to obtain) a current National Criminal Police Check. Depending on the role, a Working with Children Check and/or NDIS Worker Screening Check may also be required. Compliance with WDHS immunisation and vaccination requirements is a condition of employment.