Team Leader Admissions

Cape York Partnership; New South Wales; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Enhanced Parental leave

Fitness Passport

UNSW Fitness & Aquatic Centre

Novated leasing

Christmas leave

Job summary

UNSW College seeks a collaborative Team Leader Admissions to lead the admissions team for domestic and international applicants, ensuring accurate assessments, timely offers and efficient CoE processing.

You will coach Admissions Officers, manage workloads, monitor volumes and drive continuous process improvements while upholding a consumer-focused, compliant service culture.

Qualifications

• Requires proven experience leading and developing high-performing teams.
• Experience delivering compliant admissions services to domestic and international students.
• Strong people management, performance feedback and mentoring skills.
• Ability to influence, motivate and support teams to deliver quality outcomes.
• Excellent organisational and time management abilities.

Responsibilities

• Lead day-to-day admissions operations for domestic and international students, ensuring accurate assessments and timely offers and CoEs.
• Coach and develop Admissions Officers through workload planning, mentoring and performance feedback.
• Monitor volumes, capacity and priorities to maintain service levels and deadlines.
• Oversee admissions decisions to ensure fairness, consistency and policy compliance.
• Drive continuous improvement by reviewing processes and participating in system enhancements.
• Build and maintain strong relationships with internal and external stakeholders to deliver customer-focused admissions service.

Skills

Team leadership

Coaching

Customer service

Stakeholder management

Education

Relevant tertiary qualification

Job description

UNSW College is a leading provider of university pathway programs and career-focused qualifications, equipping students from around the world with the knowledge, skills and confidence to thrive at university and in an evolving world of work. We are committed to delivering high-quality education, fostering an inclusive learning environment, and supporting students throughout their academic journey.

About the Role

We are seeking a collaborative, customer-focused and enthusiastic Team Leader Admissions to join our Admissions team. This is an exciting opportunity to lead a high performing team responsible for delivering efficient, accurate and compliant admissions services for both domestic and international students.

Reporting to the Admissions Manager, Operations, you will provide operational leadership across the admissions lifecycle, ensuring applications are assessed accurately, service standards are achieved and prospective students receive a seamless admissions experience. You will lead, coach and develop a team of Admissions Officers while fostering a culture of collaboration, accountability, continuous improvement and customer service excellence

Your day to day will consist of:

• Leading the day-to-day delivery of admissions operations for domestic and international students, ensuring applications are assessed accurately, offers are issued within agreed service standards, Confirmation of Enrolments (CoEs) are processed efficiently and student enquiries are managed effectively.
• Leading, coaching and developing a team of Admissions Officers through effective workload planning, mentoring, performance feedback and professional development.
• Monitoring application volumes, team capacity and operational priorities to ensure service levels and key admissions deadlines are consistently achieved.
• Overseeing admissions decisions to ensure they are fair, consistent and compliant with UNSW College policies, entry requirements and relevant legislative and regulatory requirements.
• Driving continuous improvement by reviewing and enhancing admissions processes, participating in systems enhancements and identifying opportunities to improve efficiency and the student experience .
• Building strong relationships with internal and external stakeholders to support a collaborative and customer-focused admissions service .

For further details on role responsibilities and skills & experience required, please refer to the position description at the top of this career page.

What makes you perfect for the role?

To be successful in this role, you will demonstrate:

• A relevant tertiary qualification and at least 5 years relevant experience, or an equivalent combination of education, training and professional experience.
• Demonstrated experience leading, coaching and developing high-performing teams, including managing performance, fostering engagement and building a positive, collaborative team culture.
• Demonstrated ability to influence, motivate and support teams to deliver high-quality outcomes in a fast-paced operational environment, including effective workload allocation and prioritisation.
• Demonstrated experience in admissions assessment within a higher education environment, including the interpretation and application of admission policies, entry requirements and assessment frameworks.
• Excellent organisational and time management abilities.
• The ability to work independently as well as collaboratively within a team.
• A commitment to diversity, inclusion, and providing an outstanding student experience.
• A working with children check, or eligibility to apply for a check

The good stuff…

At UNSW College, you'll become part of a collaborative and supportive community dedicated to helping students achieve their goals. We offer:

• Enhanced Parental leave
• Access to Fitness Passport, and UNSW Fitness & Aquatic Centre, colleague discounts
• UNSW Training
• Novated leasing (pay your car lease out of your salary through a combination of pre-tax and post-tax salary deductions)
• Christmas leave (3 additional days during the University shutdown/Christmas period)

UNSWCollege values diversity and encourages applications from people of allbackgrounds, experiences, and identities. We are committed to providing aninclusive and equitable workplace where everyone can thrive.

Please note that we may be reviewing applications on arolling basis