Team Leader Accommodation Services & Transport

Aspire Support Services; Albury City; Presencial; AUD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Household expense benefits

Health and Wellbeing app

Not-for-profit salary packaging

Training opportunities

Employee Assistance Program

Descripción de la vacante

Aspire Support Services in Albury, NSW, is seeking a Team Leader to oversee Accommodation and Assisted School Travel services. You will lead a team of Support Workers and Drivers, ensure safe, person-centred outcomes and drive smooth service delivery across the Albury/Wodonga region.

You will coordinate workforce planning, recruitment, rostering and staff development, while maintaining strong relationships with customers, families and schools.

Formación

• Minimum Certificate IV in Community Services, Disability or Leadership.
• Proven people leadership, coaching and team development skills.
• Experience rostering, workforce coordination and performance management.
• Sound understanding of NDIS, person-centred practice and positive outcomes.
• Ability to build relationships with customers, families and stakeholders.

Responsabilidades

• Coordinate day-to-day delivery of Accommodation and Assisted School Travel services.
• Provide leadership, coaching and support to a team of Support Workers and Drivers.
• Coordinate workforce planning: recruitment, onboarding, rostering and staff development.
• Build relationships with customers, families, carers, schools and stakeholders.
• Support customer intake, transitions and ongoing service delivery.
• Monitor compliance with NDIS, departmental and organisational requirements.
• Maintain customer, workforce and service records.
• Respond to incidents and risks, implement improvements.
• Coordinate operational administration including fleet, payroll, leave and timesheets.
• Contribute to continuous improvement and on-call roster support.

Conocimientos

People leadership

Coaching & development

Communication

Problem-solving

HR knowledge

Educación

Certificate IV in Community Services

Herramientas

HR systems

Descripción del empleo

Aspire works alongside people with disabilities and their families to achieve their goals and aspirations. We believe everyone should have the opportunity to reach their goals and live the life they choose. Our focus is on working together to build an inclusive community where all people feel empowered, supported and valued. We provide a range of services across the Albury/Wodonga region. If you are passionate about supporting customers and their families, either directly or indirectly, to achieve their goals and aspirations, then this role could be the right fit for you.

As a Team Leader, you will play a key role in leading the delivery of Aspire's Accommodation and Assisted School Travel services. You will provide day-to-day leadership and support to a team of Support Workers and Drivers, ensuring services are delivered safely, effectively and in line with customer needs. Through strong leadership, workforce coordination and stakeholder engagement, you will help drive positive, person-centred outcomes for customers and students.

This is a full-time position based in Albury. Travel within the Albury/Wodonga region may be required to support customer engagement and service delivery in the Assisted School Travel program. Flexibility to work outside standard business hours is required to participate in the on-call roster.

Key Responsibilities:

• Coordinate the day-to-day delivery of Accommodation and Assisted School Travel services, ensuring safe, compliant and person-centred outcomes.
• Provide leadership, coaching and support to a team of Support Workers and Drivers, fostering a positive and collaborative team culture.
• Coordinate workforce planning activities, including recruitment, onboarding, rostering and staff development.
• Build and maintain positive relationships with customers, families, carers, schools and other key stakeholders.
• Support customer intake, transitions and ongoing service delivery to ensure positive customer experiences and outcomes.
• Monitor compliance with NDIS, departmental, legislative and organisational requirements, including reporting and training obligations.
• Maintain accurate customer, workforce and service records, including Support Plans, Risk Assessments and driver documentation.
• Respond to incidents, risks and service issues, supporting investigations and implementing improvement actions where required.
• Coordinate operational administration including fleet maintenance, payroll processing, leave approvals and timesheet management.
• Contribute to continuous improvement initiatives and participate in the on-call roster to support operational requirements.

What you'll bring:

• Minimum Certificate IV qualifications in Community Services, Disability or Leadershipand/or demonstrated leadership experience.
• Proven people leadership, coaching and team development skills.
• Experience in rostering, workforce coordination and performance management.
• Sound understanding of the NDIS, person-centred practice and supporting positive customer outcomes.
• Ability to build strong relationships with customers, families, carers and key stakeholders.
• Strong communication, organisational and problem-solving skills, with the ability to manage competing priorities.
• Sound computer literacy, knowledge of HR principles and a resilient, adaptable approach to work.
• Compliance ready: NDIS Worker Screening Check,NDIS Worker Orientation Module Certificate
• Current First Aid and CPRCertificate (Provide First Aid Certificate (HLTAID011)
• Successful Assisted School Travel application (which includes police check, fit to drive medical clearance, Working with Childrens Check (NSW), clear driving record)

Why work with us?

At Aspire, we prioritize your growth and well-being in a supportive atmosphere. Our diverse and inclusive environment values different perspectives and backgrounds, promoting a culture of equality and respect.

Working at the Personnel group you will enjoy the following benefits:

• Dedicated Induction and Onboarding time
• Health insurance and household expense benefits
• Health and Wellbeing app
• Not-for-profit salary packaging
• Training opportunities
• Employee Assistance Program: career, family, financial, and health counselling

Additional Information:For a position description or more information about the role, please email our People and Culture team on ***********@aspiress.com.au

Aspire is committed to diversity and welcomes applications from people who have a disability, are LGBTIQA+, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent.