Service Manager - NDIS

Aspire Hub; Logan City; Presencial; AUD 90 000 - 130 000; Tempo integral

Resumo da oferta

Aspire Hub is seeking an experienced Service Manager to lead and oversee the delivery of high-quality, person-centred supports across our NDIS services in Queensland.

You will report to the State Operations Manager, supervise House Leaders and Lifestyle Assistants, manage rosters, budgets and compliance, and drive safe, meaningful outcomes for Participants.

This role blends operational leadership with stakeholder engagement and continuous service improvement.

Qualificações

• Minimum Certificate IV in Disability, Community Services, Mental Health or equivalent.
• Current NDIS Worker Screening Check and Working with Children Check (Blue Card).
• Current First Aid and CPR certification.
• Satisfactory police check and Australian working rights.

Responsabilidades

• Lead, mentor and support House Leaders and Lifestyle Assistants, including supervision and development.
• Oversee daily Participant supports to ensure person-centred, safe and responsive service delivery.
• Manage rostering, service agreements and Participant funding within budget and SCHADS rules.
• Maintain documentation, incident management and compliance with NDIS Practice Standards.
• Support implementation of individual support plans and complex care needs.
• Engage with Participants, families and health professionals to build partnerships.
• Identify opportunities to improve operational processes and service quality.
• Lead incident and emergency management including after-hours on-call roster.

Conhecimentos

Leadership

Team development

Stakeholder engagement

Coaching

Communication

Problem solving

Administrative skills

NDIS knowledge

Participant management systems

Formação académica

Certificate IV in Disability

Community Services

Mental Health (qualifications)

Ferramentas

Participant management software

Descrição da oferta de emprego

Leadership | Service Delivery | Participant Outcomes

Lead with purpose. Empower your team. Make a difference.

At Aspire Hub, we don't just provide care.

We are seeking an experienced, motivated and proactive Service Manager to lead and oversee the delivery of high-quality, person-centred supports across our NDIS services.

This is an opportunity for a confident leader who understands the disability sector, enjoys developing teams and is passionate about ensuring Participants receive safe, consistent and meaningful supports that promote independence, choice and control.

About the Role

Reporting to the State Operations Manager, you will be responsible for overseeing the day to day operations of supported and independent living house locations, providing leadership to House Leaders and Lifestyle Assistants while ensuring services are delivered in accordance with NDIS Practice Standards, Participant funding and organisational expectations.

You will balance operational management, employee leadership, stakeholder engagement, compliance and financial accountability to achieve positive outcomes for the Participants.

Key Responsibilities

• Leadership and Team Development: Lead, mentor and support House Leaders and Lifestyle Assistants, providing supervision, performance feedback, coaching and professional development
• Service Delivery: Oversee the daily operations of Participant supports, ensuring services remain person-centred, safe, consistent and responsive to individual needs
• Rostering and Financial Management: Oversee staffing arrangements, rosters, service agreements and Participant funding to ensure services operate efficiently and within budget and SCHADS Award requirements
• Quality and Compliance: Maintain high standards of documentation, incident management, risk assessments, workplace health and safety and compliance with NDIS Practice Standards
• Participant Outcomes: Support the implementation and monitoring of individual support plans, positive behaviour support strategies and complex care requirements
• Stakeholder Engagement: Build positive working relationships with Participants, families, guardians, allied health professionals and other key stakeholders
• Continuous Improvement: Identify opportunities to strengthen operational processes, employee performance and the overall quality of service delivery
• Incident and Emergency Management: Provide effective leadership and sound decision making in response to incidents, emergencies and operational challenges, including participation in an after hours on call roster

About You

We are looking for someone who is organised, accountable and confident in leading teams within a fast paced disability services environment.

You will bring:

• Experience in disability services, preferably within a leadership, coordination or management position
• Sound understanding of the NDIS, NDIS Practice Standards and person-centred service delivery
• Strong leadership skills, with the ability to coach employees, manage performance and build accountable teams
• Understanding of operational rostering, SCHADS Award requirements, service agreements and Participant funding
• Experience managing competing priorities, responding to incidents and resolving operational challenges
• Excellent communication, stakeholder engagement and problem solving skills
• Strong administrative skills and confidence using electronic Participant management systems
• A commitment to safeguarding, continuous improvement and positive Participant outcomes

Minimum Certificate IV qualification in Disability, Community Services, Mental Health or another relevant field. Applicants currently studying a relevant qualification may also be considered.

• Current NDIS Worker Screening Check and Working with Children Check (Blue Card)
• Current First Aid and CPR certification
• Satisfactory police check and Australian working rights

Why Join Aspire Hub?

At Aspire Hub, we believe strong leadership creates stronger teams and better outcomes for the people we support.

You will have the opportunity to contribute to meaningful service delivery, develop the capability of your team and play an important role in maintaining high standards across our services.

We value leaders who demonstrate integrity, accountability, respect and a genuine commitment to making a positive difference.

Aspire Hub is committed to providing an inclusive, safe and respectful environment for Participants and employees. We encourage applications from people of diverse backgrounds and experiences.

Aspire Hub acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land and pays respect to Elders past, present, and emerging.