Client Services Team Lead

Endeavour; City of Brisbane; Hybrid; AUD 83,000 - 102,000; Full time

Benefits offered by this job

Salary Packaging Benefits

Employee Assistance Program

Private health insurance discounts

Parental Leave

Reward and Recognition Program

Free flu vaccinations

Job summary

Endeavour Foundation is seeking an dynamic NDIS Services Team Lead to join our passionate team. Reporting to the Operations Manager of Client Services, you’ll lead a team of NDIS coordinators and rostering officers to ensure delivery of high-quality enabling services.

You will drive workforce optimisation and financial strategies, coach staff across the organisation, and contribute to improvements that enhance the end-to-end client experience.

Qualifications

• Tertiary qualification in business, community services, or related field.
• Experience with the NDIA or as a Support Coordinator, with leadership of high-performing teams.
• Proficiency with Microsoft Office suite and relevant applications.
• Willingness to obtain a National Criminal History check, Yellow Card, and Blue Card.
• Strong leadership, with knowledge of NDIA or Support Coordination services.

Responsibilities

• Guide a team to drive quality assurance, compliance, and exceptional service.
• Implement workforce optimisation and financial strategies that align with our mission and deliver sustainable results.
• Be the go-to expert, coaching and sharing knowledge across the organisation.
• Contribute to continuous improvement and business strategies that enhance the end-to-end client experience.

Skills

NDIS Services leadership

Coaching teams

Microsoft Suite

NDIA/Support Coordination experience

NDIS knowledge (SIL focus)

Team rostering

Education

Tertiary qualification in business or community services

Tools

Microsoft Suite

Job description

• Full time Position - 76 hrs per fortnight
• Flexibility - 3 days in the office, 2 days' work from home
• Salary - SCHADS Grade 4 - $92,279 + Super + Salary Packaging Benefits
  

• Full time Position - 76 hrs per fortnight
• Location – Cannon Hill
• Flexibility - 3 days in the office, 2 days' work from home
• Salary - SCHADS Grade 4 - $92,279 + Super + Salary Packaging Benefits
  

Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple: make possibility a reality.

About The Role

We are seeking a dynamic NDIS Services Team Lead to join our passionate team at Endeavour Foundation. Reporting to the Operations Manager of Client Services, you’ll play a pivotal role ensuring the delivery of high-quality enabling services supporting our front line Service Delivery teams, as well as leading a team of NDIS coordinators and rostering officers.

Responsibilities

• Guide a team to drive quality assurance, compliance, and exceptional service.
• Implement workforce optimisation and financial strategies that align with our mission and deliver sustainable results.
• Be the go-to expert, coaching and sharing knowledge across the organisation.
• Contribute to continuous improvement and business strategies that enhance the end-to-end client experience.

About You

• Tertiary qualification in business, community services, or a related field (desirable).
• Experience working with the National Disability Insurance Agency (NDIA) includes individuals who have previously worked with the NDIA or as a Support Coordinator, with a track record of leading successful, high-performing teams, ideally within NDIA or Support Coordination services.
• Proficiency in Microsoft Suite and relevant applications, ensuring professional and timely completion of tasks.
• Willingness to obtain a current National Criminal History check, Yellow Card, and Blue Card.
• Solid experience in leading high-performing teams, with a working knowledge of the NDIS (preferably with a focus on SIL).

Benefits And Perks

• Salary Packaging Benefits! Package up to $15,900 of your annual salary tax free.
• In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
• An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members.
• Discounts on Corporate Private Health Insurance Plans, white goods, and appliances.
• Discounted family gym memberships through
• Paid Parental Leave.
• Reward and Recognition Program.
• Free flu vaccinations.

Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.