Team Leader/3IC

Mountain Warehouse; Brisbane; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount

Uniform allowance

Colleague Referral Incentive

Stable environment

Length of service awards

Job summary

Mountain Warehouse in Brisbane is seeking a confident Team Leader to guide our retail team in delivering exceptional customer service and a vibrant store experience.

You will lead day-to-day operations, train new staff, and leverage in-store promotions to drive sales while maintaining high visual merchandising standards. The role is permanent, part-time, and based in-store at Brisbane (BSB).

Qualifications

• Proven leadership and coaching abilities.
• Strong customer service and communication skills.
• Retail experience and enthusiasm for team-based success.
• Ability to manage store operations and promotions.

Responsibilities

• Foster an inclusive, supportive team environment.
• Lead day-to-day store operations and promotions.
• Train and upskill team members and new staff.
• Deliver exceptional customer service and sales results.

Skills

Leadership

Customer service

Team collaboration

Communication

Retail experience

Tools

POS system

Job description

Team Leader

Department: Australia Retail

Employment Type: Permanent - Part Time

Location: Brisbane (BSB)

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer

Key Responsibilities

Team Collaboration:

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

Operational Excellence:

• Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement:

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance:

• Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

We would love to meet someone who is

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• Generous Colleague Referral Incentive
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!