Casual Retail Sales Assistant

Mountain Warehouse; Melbourne; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

Monthly bonus scheme

Colleague discount 50% and uniform

Referral incentive

Stable environment

Length of service awards

Job summary

Mountain Warehouse in South Wharf, Melbourne is seeking a Casual Retail Sales Assistant to join our Australia Retail team. In this part-time role you’ll help maintain high presentation standards, assist customers, and support daily store operations with energy and professionalism.

You’ll engage customers, learn product features, and contribute to a welcoming shopping environment while meeting sales targets and helping teammates succeed.

Qualifications

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.

Responsibilities

• Team Collaboration: Work harmoniously with colleagues, foster an inclusive and supportive team environment and share knowledge to train others.
• Operational Excellence: Assist day-to-day store operations, process transactions, keep floor clean and stocked, and stay informed about products, promotions and pricing.
• Customer Engagement: Build strong connections with customers, understand needs, provide tailored solutions and address inquiries promptly.
• Sales & Performance: Work with the team to meet and exceed sales targets and support management in identifying growth opportunities.

Job description

Casual Retail Sales Assistant

Department: Australia Retail

Employment Type: Permanent - Part Time

Location: South Wharf (SWF)

Description

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you!

As a Casual Sales Assistant, you’ll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. From maintaining high presentation standards to creating a welcoming atmosphere, you’ll represent our brand with pride and enthusiasm while prioritising health, safety, and wellbeing.

Key Responsibilities

Team Collaboration

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

Operational Excellence

• Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance

• Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

We would love to meet someone who is

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• Generous Colleague Referral Incentive
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!