Team Leader/3IC

Mountain Warehouse; Sydney; Presencial; AUD 60 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly bonus scheme

Staff discount 50% across MountainWare

Uniform allowance twice yearly

Staff referral incentive

Job stability

Length of service awards

Resumo da oferta

Mountain Warehouse in Homebush, NSW seeks a confident Team Leader to guide the retail team in delivering outstanding service and a vibrant shopping experience. You will drive sales, coach staff, and ensure store standards while representing the brand with enthusiasm.

The role emphasizes leadership, customer engagement, and operational excellence, with a focus on promoting in-store promotions and maintaining visually appealing displays.

Qualificações

• Committed to delivering outstanding customer service.
• Excellent communication and interpersonal skills.
• Energetic, driven and reliable team player.
• Ability to lead and train team members.

Responsabilidades

• Lead and motivate retail team to meet targets and deliver great service.
• Assist in store operations and ensure policy compliance.
• Engage customers with tailored solutions and promote the brand.
• Set up in-store promotions and visually appealing displays.

Conhecimentos

Customer service

Retail leadership

Communication

Teamwork

Descrição da oferta de emprego

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We're looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer

Department: Australia Retail

Location: Homebush (HBU)

Team Collaboration

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

Operational Excellence

• Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised, and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance

• Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.

We Would Love To Meet Someone Who Is

• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

What's in it for you?

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• Generous Colleague Referral Incentive
• A stable, successful and supported environment
• Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!