Assistant Store Manager

Mountain Warehouse; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount across Mountain

Generous Colleague Referral Incentive

Length of service awards

Job summary

Mountain Warehouse in Sydney is seeking an Assistant Store Manager to partner with the Store Manager in driving store success. You will lead a motivated team, manage daily operations, and foster an exceptional shopping experience aligned with Mountain Warehouse branding.

You will train and develop staff, communicate effectively, and ensure product knowledge supports outstanding customer service. This role focuses on sales targets, store profitability, and a safe, welcoming environment for

Qualifications

• Proven leadership in a retail environment.
• Experience driving sales and KPIs in a team setting.
• Excellent communication with colleagues and customers.

Responsibilities

• Partner with Store Manager to lead a high-performing team.
• Foster collaborative, supportive work environment and teamwork.
• Drive training and development to help staff grow.
• Communicate clearly to ensure alignment and trust across the team.
• Maintain product knowledge to deliver outstanding customer service.
• Assist with daily store operations and policy compliance.
• Maintain visual merchandising and housekeeping standards.
• Prioritise health and safety and conduct risk assessments.
• Participate in recruiting and retaining top talent.
• Support in meeting sales targets and profitability.
• Monitor KPIs and ensure store success.
• Oversee stock levels and delivery management.
• Implement loss prevention strategies.
• Lead by example to deliver exceptional customer service.

Skills

Leadership

Retail management

Communication

Sales targets

Team development

Job description

Department: Australia Retail

Location: Rouse Hill - Management (RHI)

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.

Key Responsibilities

• Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well-informed with product knowledge to deliver outstanding customer service.

• Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.

• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.

• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

We Would Like To Meet Someone Who Is

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy - a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

What's In It For You

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• Generous Colleague Referral Incentive
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!