Team Leader

Mission Australia; Mareeba Shire; On-site; AUD 97,000 - 119,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Counselling & chaplaincy support

Volunteering opportunities

Extra leave days

Work Anniversary Day off

Job summary

Mission Australia in Mareeba (QLD) is seeking an experienced AOD Team Leader to guide the day-to-day operations of a 10-bed residential rehabilitation service. You will supervise and empower a multidisciplinary team, deliver recovery-focused support, and ensure services run safely and effectively.

The role emphasises hands-on leadership, supervision, group facilitation, crisis support, and ongoing quality improvement, with a focus on evidence-based practice and outcomes for residents; relevant

Qualifications

• Demonstrated experience in AOD services, ideally residential rehab.
• Experience leading, supervising, and developing staff in health/community services.
• Strong knowledge of evidence-based AOD practice for complex needs.
• Ability to drive service quality and continuous improvement.
• Experience facilitating therapeutic groups for recovery outcomes.
• Qualification in AOD, Community/Human Services or related field; valid driver’s licence.

Responsibilities

• Lead and support a team delivering residential rehabilitation and aftercare services.
• Oversee day-to-day operations of a 10-bed residential facility.
• Facilitate therapeutic group programs and support residents throughout recovery.
• Support staff handling complex resident needs, challenging behaviours, crisis situations.
• Drive continuous improvement and promote evidence-based practice across the service.
• Build and maintain strong relationships with key stakeholders to support resident outcomes.

Skills

AOD experience

Leadership

Team supervision

Group facilitation

Stakeholder relations

Coaching

Education

AOD / Community Services qualification

First Aid & CPR certification

Job description

• Permanent Full-Time position
• Location: Mareeba QLD 4880
• Salary: $108,073.17 Base Salary + Super + not-for-profit salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

We're looking for an experienced AOD practitioner with leadership experience to join Djindigal Residential Rehabilitation and Aftercare Service as Team Leader.

As Team Leader, you'll play a key role in the day-to-day operations of a specialist 10-bed residential rehabilitation facility, supporting and developing a team to deliver high-quality, recovery-focused support for residents.

This is a hands‑on leadership role where you'll provide supervision and coaching, facilitate therapeutic groups with residents, manage day‑to‑day operational issues and help ensure the service delivers high-quality, evidence-based support.

We're looking for someone with strong Alcohol and Other Drugs (AOD) experience who enjoys developing people, supporting positive outcomes and leading by example. If you're passionate about helping others and want to make a real difference in a leadership role, we'd love to hear from you.

Your key responsibilities will be to

• Lead and support a team delivering residential rehabilitation and aftercare services.
• Oversee the day-to-day operations of a specialist 10‑bed residential rehabilitation facility.
• Facilitate therapeutic group programs and support residents throughout their recovery journey.
• Support employees managing complex resident needs, challenging behaviours and crisis situations.
• Drive continuous improvement and promote evidence-based practice across the service.
• Build and maintain strong relationships with key stakeholders to support positive resident outcomes.

Requirements for success

• Demonstrated experience working within Alcohol and Other Drugs (AOD) services, ideally in a residential rehabilitation setting.
• Experience leading, supervising and developing employees in a health, community services or residential care environment.
• Strong understanding of evidence-based AOD practice and the ability to support people with complex needs, challenging behaviours and crisis situations.
• Demonstrated ability to drive service quality, continuous improvement and best‑practice service delivery.
• Experience facilitating therapeutic groups and supporting positive recovery outcomes.
• Relevant qualification in AOD, Community Services, Human Services or a related field
• Current unrestricted Driver's licence and current First Aid and CPR certification.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for‑profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave available including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia.