Team Leader

Iaawg; Katherine; On-site; AUD 97,000 - 120,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Counselling & chaplaincy

Volunteering opportunities

Extra leave & anniversary leave

Remote area cost of living allowance

Additional personal/carers leave

Job summary

Mission Australia in Katherine, NT is seeking a Team Leader to guide a small team delivering vital community services across four programs, including Tenancy Support and Emergency Relief. You will coach staff, manage a modest caseload, and partner with local organisations to drive client outcomes.

The role emphasizes leadership, governance, and a person-centred approach within a not-for-profit context, with a base salary around $108,073.17 plus super and salary packaging benefits.

Qualifications

• Degree or diploma in Community Services, Social Work, Human Services or related field.
• Proven experience leading, coaching or mentoring team members in community services.
• Experience supporting people with complex challenges (mental health, homelessness, DV, disability, etc.).
• Strong leadership, communication and relationship-building skills.
• Ability to build partnerships with internal and external stakeholders.
• Strong administration, reporting and organisational skills.
• Valid driver license with no restrictions.
• Willingness to undergo national police check and working with children/vulnerable people clearance.

Responsibilities

• Lead, support and develop a team of community services employees.
• Provide regular supervision, coaching and mentoring to team members.
• Support the delivery of high-quality, person-centred services and positive client outcomes.
• Assist with recruitment, onboarding and workforce planning.
• Support staff working with clients with complex needs and challenges.
• Build and maintain relationships with local services, community organisations and government stakeholders.
• Contribute to reporting, compliance and continuous improvement activities.
• Foster a positive team culture focused on collaboration, safety and outcomes.

Job description

Permanent Full-Time position

Location: Katherine, NT 0850

Salary: $108,073.17 Base Salary + Super + not-for-profit salary packaging benefits

Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

Join a team that's committed to supporting people and strengthening communities across the Northern Territory. As a Team Leader, you'll support a team of approximately five employees delivering vital community services across Katherine. You'll provide day-to-day leadership, coaching and guidance while helping ensure high-quality, person-centred services are delivered to individuals experiencing complex challenges. Reporting to the Area Manager, you’ll provide support to a team delivering services across four programs such as Tenancy Support, Psychosocial Support Measure, Emergency Relief and Transitional Accommodation Programs. Working alongside your team, community partners and stakeholders, you'll support service delivery, provide guidance on complex client matters, contribute to continuous improvement initiatives, and maintain a small caseload of participants across programs. You'll help create an environment where your team feels supported to do their best work while delivering meaningful outcomes for the Katherine community.

Key responsibilities

• Lead, support and develop a team of community services employees.
• Provide regular supervision, coaching and mentoring to team members.
• Support the delivery of high-quality, person-centred services and positive client outcomes.
• Assist with recruitment, onboarding and workforce planning activities.
• Support staff working with clients experiencing complex needs and challenges.
• Build and maintain strong relationships with local services, community organisations and government stakeholders.
• Contribute to reporting, compliance and continuous improvement activities.
• Foster a positive team culture focused on collaboration, safety and achieving the best outcomes for clients.

Requirements for success

• Relevant degree, diploma or equivalent experience in Community Services, Social Work, Human Services or a related field.
• Demonstrated experience leading, coaching or mentoring employees within a community services environment.
• Experience supporting people experiencing complex challenges, including mental health, homelessness, family and domestic violence, disability or other social issues.
• Strong leadership, communication and relationship-building skills.
• Demonstrated ability to build and maintain effective partnerships with internal and external stakeholders.
• Strong administration, reporting and organisational skills.
• Current Driver Licence with no restrictions.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference.
• Not-for-profit salary packaging, reducing your tax (details via AccessPay).
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities.
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
• Additional $350 each year to help with cost of living in a remote area.
• Access to up to 3 additional days personal/carers leave each year (non-accruing).

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

For culturally safe support or assistance with your application, please contact us at [e-mail].

Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves.

Learn more about Mission Australia and our purpose.