Program Manager

Iaawg; Coffs Harbour City Council; On-site; AUD 106,000 - 130,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Free external counselling and chaplain

Volunteer opportunities

Additional annual leave purchase

Extra leave days (Thank You Day/Work‑A

Job summary

Mission Australia is seeking a Program Manager for the Transition to Work (TTW) program in the Coffs Harbour region. You will lead a geographically dispersed team across multiple offices, ensuring high-quality service delivery and strong collaboration with employers, education providers and community stakeholders.

You will drive outcomes and nurture a culture of safety and inclusion. You will manage day-to-day operations, coach staff, monitor KPIs and report to senior leadership, while ensuring

Qualifications

• Relevant tertiary qualifications or equivalent experience.
• Experience leading and developing high-performing teams in employment or community services.

Responsibilities

• Lead a geographically dispersed TTW team across multiple locations.
• Manage day-to-day delivery of the Transition to Work program.
• Provide coaching, supervision and professional development to staff.
• Drive program performance with outcomes, quality standards and KPIs.
• Build relationships with local employers, education providers and stakeholders.
• Oversee workforce planning, recruitment and onboarding for the program.
• Prepare reports on performance, risks and achievements for leadership.
• Champion child safety and inclusive practices within the team.

Skills

Leadership

Team management

Communication

Stakeholder engagement

Coaching & development

Problem solving

Education

Tertiary qualifications in Community Services or related discipline

Job description

Permanent Opportunity | 38 Hours per week $118,063 + Super + Not for Profit Salary Packaging Location: Coffs Harbour NSW 2450

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

Every young person’s journey is different. In the Coffs Harbour region, many young people are looking for support, encouragement and practical opportunities to help them take the next step towards employment, education or training. As Program Manager for Mission Australia’s Transition to Work (TTW) program, you’ll lead a passionate team delivering life-changing support to young people aged 15 to 24 across the region. Working across multiple office locations, you’ll manage and develop a geographically dispersed team, ensuring consistent, high-quality service delivery while fostering a connected and collaborative culture. You’ll build strong relationships with local employers, education providers and community stakeholders throughout Coffs Harbour and surrounding communities, helping young people gain the skills, confidence and pathways they need to achieve their goals. This is an opportunity to lead a high‑performing team, drive meaningful outcomes and create lasting impact in a community where your leadership can make a real difference.

Your key responsibilities will be to:

• Lead and inspire a geographically dispersed team across multiple office locations, creating a connected, collaborative and high‑performing culture focused on positive outcomes for young people.
• Manage the day‑to‑day delivery of the Transition to Work program, ensuring services are delivered safely, effectively and in line with contractual and funding requirements.
• Provide coaching, supervision and professional development to team members, supporting performance, wellbeing and continuous growth.
• Drive program performance by monitoring outcomes, quality standards, compliance requirements and key performance indicators.
• Build and maintain strong relationships with local employers, training organisations, education providers and community stakeholders across Coffs Harbour and surrounding communities.
• Identify opportunities to improve service delivery, implementing innovative and practical approaches that enhance outcomes for young people.
• Lead workforce planning, recruitment, onboarding and retention activities to ensure the program is appropriately resourced and positioned for success.
• Prepare and present accurate reports, providing insights on program performance, risks, opportunities and achievements to senior leadership.
• Champion Mission Australia's values and commitment to child safety, fostering a culture that prioritises inclusion, wellbeing and meaningful outcomes for young people and their communities.

Requirements for Success

• Relevant tertiary qualifications in Community Services, Business, Management, Human Services or a related discipline, or equivalent demonstrated experience.
• Proven experience leading and developing high‑performing teams within employment services, community services or a related human services environment.
• Demonstrated ability to successfully manage a geographically dispersed workforce across multiple office locations.
• Strong leadership skills with the ability to motivate, coach and support employees to achieve individual, team and program goals.
• Experience delivering services within a funded program environment, with a sound understanding of compliance, contractual obligations and performance frameworks.
• Ability to build and maintain strong relationships with employers, education providers, government agencies and community stakeholders.
• Proven track record of achieving service outcomes, meeting key performance indicators and driving continuous improvement initiatives.
• Excellent communication and interpersonal skills, with the ability to influence, collaborate and engage with a diverse range of stakeholders.
• A genuine commitment to supporting young people to overcome barriers and achieve positive employment, education and training outcomes.
• Current NSW Driver Licence.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail].

Our commitment to you

Applications close at 11:59 pm Friday 4th September.

About Mission Australia

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long‑term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence‑based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.