Team Leader

Families, Seniors, Disability Services and Child Safety; Ipswich City; On-site; AUD 90,000 - 110,000; Full time

Job summary

Families, Seniors, Disability Services and Child Safety in Ipswich (Qld) is seeking a Team Leader to manage and mentor multiple service delivery teams, ensuring staff demonstrate professional and ethical conduct and provide high-quality support to people with an intellectual disability.

You will lead accommodation delivery, supervise staff, build relationships with key stakeholders, and ensure compliance with Human Service Quality Standards while coordinating 24-hour support.

Qualifications

• Experience leading and mentoring multiple teams.
• Ability to supervise service delivery staff to ensure high-quality support.
• Knowledge of disability services policies and governance.

Responsibilities

• Manage, implement, and monitor accommodation support for people with intellectual disability.
• Provide leadership and supervision to operational service delivery staff for 24-hour support.
• Develop effective working relationships with stakeholders including clients and families.
• Monitor compliance with legislative requirements and departmental policies.

Skills

Leadership

Supervision

Stakeholder engagement

Policy compliance

Job description

Families, Seniors, Disability Services and Child Safety - Ipswich QLD

Provide the opportunity to make a difference in the lives of people with a disability by supporting them to live an active and fulfilling life.

As a Team Leader, you will manage, supervise and mentor a number of operational service delivery teams to ensure staff of these teams consistently demonstrate professional and ethical conduct and provide high quality services and support to people with an intellectual disability.

Your responsibilities:

As a Team Leader you will:

• Manage, implement, and monitor the delivery of accommodation support to people with an intellectual disability, ensuring high quality outcomes, consistent service provision and continuous improvement in accordance with Human Service Quality Standards and DSAS' Governance Structure.
• Provide leadership and supervision to several operational service delivery staff in accordance with human resource management policies and procedures to ensure the delivery of high-quality, 24-hour support to people with an intellectual disability who access services from the department.
• Develop effective working relationships with key stakeholders including people with a disability, families, guardians, other government, and non-government agencies.
• Monitor the implementation of all relevant legislative requirements, departmental policies, and guidelines.

Role specific/technical skills

• Highly desirable that employees continue to be vaccinated against COVID-19 in line with health advice.
• Highly desirable to have completed the NDIS Worker Orientation Module 'Quality, Safety and You'.
• This position holds human resource (HR) delegation.

Your mandatory requirements

• National Disability Worker Screening Clearance
• Provisional or Open "C" or "CA" class Australian driver's licence
• Holders of this role are required to be on call to provide out of hours support and coordination

Applications to remain current for 12 months.