Direct Services Team Leader

Families, Seniors, Disability Services and Child Safety; Ipswich City; On-site; AUD 90,000 - 115,000; Full time

Job summary

Families, Seniors, Disability Services and Child Safety – Ipswich QLD seeks a Direct Services Team Leader to supervise direct support staff delivering accommodation and respite services to people with an intellectual disability and their families.

You will ensure practices meet requirements and standards, including the NDIS Practice Standards, and you will lead, mentor and coach staff within an established direct support framework.

Qualifications

• Supervise day-to-day practice of direct support staff.
• Ensure compliance with NDIS Practice Standards.
• Lead and mentor staff within a direct support framework.

Responsibilities

• Encouraging teams to identify and implement strategies to ensure continuous improvement of service delivery for people with an intellectual disability.
• You keep yourself and teams informed about and ensure the application of relevant legislative requirements, departmental policies and service delivery practices.
• You plan for and implement regular monitoring and review of systems and processes utilised by support staff within the service delivery environment.
• You can articulate performance standards when providing coaching and mentoring to direct support staff by providing constructive and incisive feedback about the work practices of individuals. You inform staff on service delivery and departmental requirements and will escalate matters of concern.
• You actively contribute and encourage others to participate in support planning for people with a disability who receive services.
• Recognising and contributing to the ASRS Governance Structure, supporting quality outcomes for participants through the delivery of quality services and continuous improvement.

Skills

Team leadership

Mentoring

Coaching

NDIS standards

Job description

Families, Seniors, Disability Services and Child Safety – Ipswich QLD

As a Direct Services Team Leader you will supervise the day-to-day practice of direct support staff in the provision of accommodation support and respite services to people with an intellectual disability and their families. You will ensure that staff practices are consistent with all relevant legislative requirements and standards, including the National Disability Insurance Scheme (NDIS) Practice Standards and Quality Indicators. As a Direct Services Team Leader you will have skills in leading and mentoring staff within an established direct support practice framework.

Your responsibilities

The Direct Services Team Leader (DSTL) key responsibilities are:

• Encouraging teams to identify and implement strategies to ensure continuous improvement of service delivery for people with an intellectual disability.
• You keep yourself and teams informed about and ensure the application of relevant legislative requirements, departmental policies and service delivery practices.
• You plan for and implement regular monitoring and review of systems and processes utilised by support staff within the service delivery environment.
• You can articulate performance standards when providing coaching and mentoring to direct support staff by providing constructive and incisive feedback about the work practices of individuals. You inform staff on service delivery and departmental requirements and will **escalate** matters of concern.
• You actively contribute and encourage others to participate in support planning for people with a disability who receive services.
• Recognising and contributing to the AS&RS Governance Structure, supporting quality outcomes for participants through the delivery of quality services and continuous improvement.

Applications to remain current for 12 months.