Team Lead, Planning & Building Business Support

Council Jobs; Melbourne; Hybrid; AUD 101,000 - 114,000; Full time

Benefits offered by this job

Flexible working

Hybrid work model

Generous parental leave

Career development

Job summary

City of Melbourne is seeking a Team Leader Business Support within the Planning and Building Branch. You will lead a high-performing Business Support Team delivering administrative and customer service excellence, while driving continuous improvement in a hybrid work environment in Melbourne.

You will coach and develop staff, overseeing day-to-day operations, reporting, and stakeholder engagement to ensure timely, compliant service outcomes.

Qualifications

• Leadership experience coaching and developing teams.
• Excellent written and verbal communication skills.
• Experience using data and reporting to support decisions.
• Experience in regulatory, compliance or multi-functional service environment.
• Ability to manage competing priorities.
• Strong organisational and analytical problem-solving skills.

Responsibilities

• Lead and develop teams with coaching and performance management.
• Prepare clear, professional reports and correspondence.
• Use data and reporting to support decisions.
• Engage with regulatory/compliance or multi-functional services.
• Influence stakeholders and manage competing priorities.
• Drive process improvements and change initiatives.

Skills

Coaching & development

Communication

Data analysis

Stakeholder management

Problem solving

Team leadership

Job description

City of Melbourne is seeking a Team Leader Business Support within the Planning and Building Branch. You will lead a high-performing Business Support Team delivering administrative and customer service excellence, while driving continuous improvement in a hybrid work environment in Melbourne.

You will coach and develop staff, overseeing day-to-day operations, reporting, and stakeholder engagement to ensure timely, compliant service outcomes.