Team Leader Business Support

Council Jobs; Melbourne; Hybrid; AUD 101,000 - 114,000; Full time

Benefits offered by this job

Flexible working

Hybrid work model

Generous parental leave

Career development

Job summary

City of Melbourne is seeking a Team Leader Business Support within the Planning and Building Branch. You will lead a high-performing Business Support Team delivering administrative and customer service excellence, while driving continuous improvement in a hybrid work environment in Melbourne.

You will coach and develop staff, overseeing day-to-day operations, reporting, and stakeholder engagement to ensure timely, compliant service outcomes.

Qualifications

• Leadership experience coaching and developing teams.
• Excellent written and verbal communication skills.
• Experience using data and reporting to support decisions.
• Experience in regulatory, compliance or multi-functional service environment.
• Ability to manage competing priorities.
• Strong organisational and analytical problem-solving skills.

Responsibilities

• Lead and develop teams with coaching and performance management.
• Prepare clear, professional reports and correspondence.
• Use data and reporting to support decisions.
• Engage with regulatory/compliance or multi-functional services.
• Influence stakeholders and manage competing priorities.
• Drive process improvements and change initiatives.

Skills

Coaching & development

Communication

Data analysis

Stakeholder management

Problem solving

Team leadership

Job description

• Lead a high-performing business support team that enables Melbourne’s planning and building services
• Class 5 - $101,498 - $114,243 + 12% Superannuation (dependent on skills and experience)
• Permanent, full-time position within our Planning and Building Branch

About the role

The Team Leader Business Support sits within the Business Support Team, Planning and Building Branch and plays a key role in ensuring the smooth delivery of administrative, customer service and business support functions that underpin Planning and Building services across the City of Melbourne.

Leading a team of skilled business support professionals, you will coordinate day-to-day operations, drive service improvements, provide coaching and support to staff, and ensure high-quality customer outcomes within statutory and business timeframes.

This is an opportunity to combine people leadership, operational management and continuous improvement while contributing to services that help shape and protect Melbourne’s built environment.

A little more about the role

• Lead, coordinate and support the day-to-day operations of the Business Support Team to ensure effective service delivery and workload management
• Coach, guide and develop team members, fostering a positive, high-performing and customer-focused culture
• Monitor service performance, analyse data and prepare reports to identify trends, risks and improvement opportunities
• Manage customer escalations and coordinate high-quality responses to complex enquiries, complaints and branch requests
• Drive continuous improvement initiatives, reviewing processes and procedures to enhance efficiency and service outcomes

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you will help deliver what's most important to the people who live, work, study, visit and invest in our great city.

We're proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it's your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

About you

You are an experienced people leader who thrives in a fast-paced operational environment. You bring strong organisational skills, a customer-focused mindset and the ability to motivate and develop teams while driving service excellence and continuous improvement.

You may also be:

• An inspiring leader with experience coaching, developing and supporting high-performing teams
• A confident communicator who builds strong relationships across diverse stakeholder groups
• Skilled at balancing competing priorities while maintaining service standards and meeting deadlines
• Analytical and solutions-focused, with the ability to identify opportunities for improvement
• Committed to delivering exceptional customer service and positive organisational outcomes

What your experience might look like – Key Selection Criteria

• Demonstrated experience leading and developing teams, including coaching, performance management and capability building
• Excellent written and verbal communication skills with the ability to prepare clear, professional correspondence and reports
• Key skills and experience using data and reporting to support decision-making and service delivery
• Experience working within a regulatory, compliance or multi-functional service environment
• Proven ability to build relationships, influence stakeholders and effectively manage competing priorities.
• Strong organisational, analytical and problem-solving skills, with the ability to drive process improvements and change initiatives

Benefits of working with us

• Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
• Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
• Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
• Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you're contacted for an interview.