Strategic Service Delivery & Innovation Lead

Banyule City Council; Melbourne; Hybrid; AUD 131,000 - 147,000; Full time

Benefits offered by this job

Hybrid working

Monthly RDO

Professional growth

Flexible work options

Purchased leave

Generous leave entitlements

Parental leave

Job summary

Banyule City Council is seeking a Business Support & Innovation Coordinator to lead a newly established function at the heart of Council services, including City Planning, Building, and Public Health. You will manage Team Leaders and staff, turning priorities into practical work plans and delivering customer-focused outcomes.

You will drive continuous improvement, coordinate workloads in a high-volume environment, and provide authoritative advice on complex regulatory matters while supporting

Qualifications

• Experience leading Team Leaders and staff in business support/regulatory/customer service environments.
• Strong ability to balance customer needs, legislative obligations and operational priorities.
• Excellent communication, negotiation and problem-solving skills.

Responsibilities

• Lead, coach and develop Team Leaders and staff to create an inclusive, high-performing culture.
• Coordinate workloads and priorities across a high-volume service environment.
• Drive continuous improvement, innovation and systems development to strengthen the customer experience.

Skills

People leadership

Strategic planning

Stakeholder engagement

Data-driven decisions

Regulatory service delivery

Education

Tertiary qualifications in business administration/public administration/local government/management

Job description

Banyule City Council is seeking a Business Support & Innovation Coordinator to lead a newly established function at the heart of Council services, including City Planning, Building, and Public Health. You will manage Team Leaders and staff, turning priorities into practical work plans and delivering customer-focused outcomes.

You will drive continuous improvement, coordinate workloads in a high-volume environment, and provide authoritative advice on complex regulatory matters while supporting