Team Lead – Inside Sales / Account Manager | Building Products & Materials

Hardware & General Supplies Limited; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Head office: Brookvale

Job summary

Hardware & General is seeking a driven leader for a newly created Inside Sales leadership role at our Brookvale head office on Sydney's Northern Beaches. You will lead a team, grow existing customer accounts and identify new business opportunities, while partnering with Field Sales and internal teams to optimise quoting, orders and service delivery.

The role focuses on building strong customer relationships, improving efficiency and delivering results.

Qualifications

• Leadership experience in a small to mid-sized sales team.
• Ability to identify opportunities and drive growth.
• Strong planning and organisational skills.

Responsibilities

• Lead and develop a team of Internal Account Managers.
• Grow existing customer accounts, retain customers and develop new business.
• Oversee cross-branch quoting, order processing and quote follow-up for the Field Sales team.
• Manage incoming phone, web enquiries with focus on sales opportunities.
• Monitor sales performance, KPIs and quote conversion for improvement opportunities.
• Collaborate with Field Sales, branches and internal teams to improve processes and results.
• Help shape the structure and direction of the Inside Sales team.

Skills

Team leadership

Commercial thinking

Relationship building

People management

Analytical mindset

Job description

Be part of what's next at Hardware & General (Brookvale - Northern Beaches)

Hardware & General is building on more than 60 years of success with fresh thinking, ambitious growth plans and a clear vision for the future.

We're growing, evolving and investing in our people. Now, we're looking for a driven, commercially minded individual to join us in a newly created leadership role.

You might already lead a team, or you could be ready to take that next step. If you're confident, motivated by results and excited by the opportunity to learn, grow and make your mark, we'd love to hear from you.

About the role

Working with builders, tradies, developers and our Field Sales team, you'll play an important role in growing and managing customer relationships, improving efficiency and identifying new business opportunities.

You'll have the opportunity to:

• Lead, coach and develop a team of Internal Account Managers.
• Grow existing customer accounts, retain customers and develop new business.
• Oversee cross-branch quoting, order processing and quote follow-up for the Field Sales team.
• Manage incoming phone, web enquiries and ensure all customer enquiries are handled promptly and professionally, with a focus on sales opportunities.
• Monitor sales performance, KPIs and quote conversion to identify opportunities for improvement.
• Work with Field Sales, branches and internal teams to improve processes, service and business results.
• Help shape the structure, processes and future direction of the Inside Sales team.

About you

Your background could be in sales, account management, estimating, construction, property development, engineering, contract administration or business.

You'll bring commercial thinking, strong planning and organisational skills, and the ability to build relationships across teams. You're comfortable balancing customer needs, sales opportunities and day-to-day operational demands.

You don't need to have held this exact title before or tick every box. We're looking for someone who is naturally confident, proactive, analytical and great with people — someone who can lead a team, improve how things are done and take ownership of results.

Experience in quoting, inbound sales enquiries or building supplies would be valuable, along with the ability to learn and adapt as the business grows.

You communicate well, take initiative, enjoy solving problems and are motivated by achieving results. You may have skills and qualities that don't necessarily show up on a resume — and that's exactly what we'd like to discover.

Why Hardware & General?

• An opportunity to make an impact by shaping a growing team and improving how we work.
• Career progression based on performance and results.
• A supportive, energetic and down-to-earth team.
• Weekly pay and a full-time role based at our Brookvale head office.

We believe skills can be taught, experience can be gained and great people can grow into great leaders. What matters is your attitude, confidence, initiative, commercial thinking and willingness to learn.

Our recruitment process is your opportunity to sell yourself and show us what makes you different. Don't rule yourself out if you're unsure about your experience. You never know — this could be the opportunity you've been looking for!