Team Administrator

HarperLloyd Recruitment; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Life Insurance

Income Protection Insurance

Paid Community Leave

Team lunches and socials

Career growth opportunities

Job summary

HarperLloyd Recruitment is seeking a Senior Team Administrator to lead the Business Services administration, coordinating workflow across teams. You will mentor junior admins, manage client onboarding and complex enquiries, and oversee invoicing and WIP processes to ensure flawless billing and service delivery.

The role emphasizes ownership, stakeholder management, and continual process improvements with opportunities for career growth across multiple offices.

Qualifications

• Minimum 5 years' administration experience in public practice or professional services.
• Experience as Senior Administrator or similar, with invoicing and WIP management.
• Demonstrated leadership or mentoring experience.
• Strong organisational, communication and stakeholder skills.
• Advanced Microsoft Office, and familiarity with practice management software such as FYI.

Responsibilities

• Lead administration for the Business Services team, coordinating onshore/offshore workflow.
• Mentor and train junior administrators to maintain quality and client service.
• Manage client correspondence, onboarding and engagement documentation as first contact for complex enquiries.
• Oversee end-to-end invoicing, WIP reviews with Partners/Managers, billing records.

Skills

Leadership

Mentoring

WIP management

FYI

Office suite

Stakeholder management

Tools

FYI

Job description

Join a well-established Chartered Accounting firm as a Senior Team Administrator supporting a busy Business Services division. This is an excellent opportunity for an experienced public practice administrator ready to step into a leadership-focused role, mentoring junior team members while managing high-level client administration, invoicing and workflow coordination.

This position would suit someone who enjoys taking ownership, building strong stakeholder relationships and continually improving systems and processes.

Your responsibilities will include:

• Lead the administration function for the Business Services team, coordinating workflow across onshore and offshore administration teams while allocating work and monitoring turnaround times.
• Mentor, train and support junior administrators, fostering a collaborative team environment and maintaining high standards of quality and client service.
• Manage client correspondence, coordinate client onboarding and engagement documentation, and act as the first point of contact for complex administrative enquiries.
• Oversee the end-to-end invoicing process, including WIP reviews with Partners and Managers, invoice preparation, debtor management and maintaining accurate billing records.
• Provide high-level administrative support to Partners and Managers through scheduling, reporting and practice administration while driving continuous improvement of systems, processes and efficiencies.
• Reward & Recognition: Celebrate milestones through Employment Hero with a $250 work anniversary gift, $100 birthday gift, monthly recognition awards valued at $150, plus an annual end-of-year gift.
• Health & Wellbeing: Receive fully funded Life Insurance and Income Protection Insurance after six months of employment, along with two days of paid Community Leave each year.
• Collaborative Team Culture: Enjoy monthly team lunches, Friday afternoon social drinks and cheese platters, as well as quarterly team events including lawn bowls and other social activities.
• Long-Term Career Growth: Join a supportive firm that invests in your development, encourages internal progression and provides opportunities to broaden your experience across multiple offices.

Experience & Qualifications

• Minimum 5 years' administration experience within a public practice accounting or professional services environment.
• Previous experience as a Senior Administrator, Team Administrator, Client Services Administrator or Personal Assistant, with strong invoicing and Work in Progress (WIP) management skills.
• Demonstrated leadership or mentoring experience, with the ability to coordinate workflow and support the development of junior team members.
• Exceptional organisational, communication and stakeholder management skills, with the ability to manage competing priorities while maintaining a high level of accuracy.
• Advanced Microsoft Office skills, with experience using practice management software such as FYI or similar highly regarded.

About the Firm

This respected Chartered Accounting firm has built a strong reputation for delivering exceptional client service while fostering a supportive and collaborative workplace.

As the firm continues to grow, they are investing in their administration team, recognising the critical role they play in delivering outstanding outcomes for clients. Reporting to an experienced Administration Manager with an extensive background in public practice, you'll be joining a business that genuinely values professional development, teamwork and continuous improvement.

The Details

Job Title: Senior Team Administrator

Firm Type: Brisbane based leading Chartered Accounting Firm

Service Area: Business Services

Role Type: Full-time | Permanent