Desktop Support/Service Desk Engineer

Net2Source Inc.; City of Brisbane; On-site; AUD 60,000 - 90,000; Full time

Job summary

Net2Source Inc. is seeking an experienced Desktop Support Eng. for onsite Infra support in Australia. The role focuses on 24x7 desk-side assistance, LAN/WAN maintenance, VPN provisioning, and hardware/software troubleshooting at the Fortitude Valley site.

The candidate should have 5+ years of IT support experience, strong customer service skills, and knowledge of SCCM, VMware, and encryption tools. Training sessions and inventory management are part of the duties.

Qualifications

• Minimum of an associate degree or OND in computer science, information technology, or in a related field.
• Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software.
• Knowledge of Windows server, Active Directory, Microsoft Exchange Server, and TCP/IP, DNS and DHCP is desired.

Responsibilities

• Organize training sessions for staff on the usage of new software/applications and hardware.
• Carry out diagnosis and repair of network-related problems.
• Maintain computer inventory and surplus equipment.
• Sustain and fix issues on LAN/WAN, VoIP, biometric, video systems and computing equipment.
• Launch VPN access for all remote users.
• Assist in testing and deployment of new applications and systems.
• Record, update, and document IT service desk requests.

Skills

IT support

Customer service

Communication skills

Multitasking

Desktop hardware

VPN setup

Windows OS

Troubleshooting

LAN/WAN

Education

Associate degree in CS/IT

Tools

SCCM

VMware

Encryption software

Job description

Net2Source Inc. is a Global Workforce Solutions Company, headquartered in New Brunswick, NJ with its local offices in Texas, California, Florida, Illinois, Colorado and Michigan and its global operations in Canada, UK, Europe, UAE, Malaysia, Australia, China, Singapore, and India. Net2Source offers a wide gamut of consulting solutions customized to specific client needs including but not limited to Application Development, Workforce Management and Project Consulting.

Role

Desktop Support/ Service Desk Eng.

Job Location

Customer Office: 527 Gregory Terrace, Fortitude Valley Queensland 4006, Brisbane, Australia

Project Summary

Infra Support 24*7 across the Geo. This Position is for Onsite Desktop Support in AU.

Experience Level

5+ Years

Job description:

• Organize training session for staff on the usage of new software/ applications and hardware
• Carryout diagnosis and repair of network-related problems
• Bring up-to-date and preserve computer inventory and surplus equipment
• Sustain and fix issues on LAN/ WAN, VoIP telephone, Biometric, Video systems and other computing equipment
• Make sure desktop computers interconnect seamlessly with various systems
• Preserve passwords, data integrity and file system security for the computing environment
• Vouch for and implement upgrades on systems to guarantee longevity
• Evaluate functional needs to decide system purchase specifications
• Ascertain and repair hardware and network connectivity issues
• Launch VPN access for all remote users
• Support for technical upgrading and maintaining of entire desktop systems
• Assist in testing and deployment of new applications and systems
• Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner
• Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
• Resolve issues by carrying out problem analysis to implement temporary or permanent solutions
• Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.

Requirements – Skills, Abilities, and Knowledge – For Desktop Support Technician Role

Employers looking to recruit for the role of desktop support technicians in their organization expect interested individuals for the job to possess certain skills, abilities, knowledge, experience, and educational qualifications to be eligible for an interview.

Shown below are major employers' requirements for the position of computer desktop support technician that you will need to meet if you are seeking the job:

• Previous experience working in an IT support role, preferably four or more years' experience
• Previous work-related experience in a customer service-related role could be a plus
• Minimum of an associate degree or OND in computer science, information technology, or in a related field
• Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop, and mobile devices
• Knowledge of Microsoft system center configuration manager, VMWare virtual desktop infrastructure, encryption software, as well as other software can be an added advantage
• Knowledge of windows server, active directory, Microsoft exchange server, as well as TCP/IP, DNS and DHCP is desired
• Good communication skills, both oral and written
• Ability to meet new people and commence conversations
• Ability to multitask effectively and work in a fast-paced environment.