Systems Engineer – Remote & Onsite IT Support

Viatek; Adelaide; Sur place; AUD 90 000 - 110 000; Plein temps

Résumé du poste

Viatek is seeking a Systems Engineer to act as the first escalation point for the service desk, delivering remote and onsite support, diagnosing complex issues, and guiding process improvements. The role involves managing escalated requests and administering the real-time ticket system.

The position is full-time, based at our Marelston office in Adelaide, SA, Australia, with a focus on network, cloud, and server technologies.

Qualifications

• Degree or higher qualification in a related field, or 5+ years' relevant experience.
• Strong client focus with good communication and time management.
• Experience in service desk or MSP with network, cloud, and server technologies.

Responsabilités

• Provide remote and onsite service desk support.
• Diagnose complex technical issues and escalate when needed.
• Maintain and monitor Viatek's ticketing and monitoring systems.

Connaissances

Client focus

Communication

Time management

Teamwork

Formation

Degree or higher qualification

Outils

O365

Exchange

OneDrive

SharePoint

Description du poste

Viatek is seeking a Systems Engineer to act as the first escalation point for the service desk, delivering remote and onsite support, diagnosing complex issues, and guiding process improvements. The role involves managing escalated requests and administering the real-time ticket system.

The position is full-time, based at our Marelston office in Adelaide, SA, Australia, with a focus on network, cloud, and server technologies.