Senior Service Desk Engineer — Hybrid Onsite & Remote Support

Visits; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Above average remuneration

Professional development plan

Novated leasing

IT equipment at cost

Home NBN at cost

Job summary

VISITS is looking for a National Service Desk engineer to deliver technical support to a diverse client base. You’ll handle requests via chat, phone, email and our portal while assisting with Windows 11, Microsoft 365, EntraID and security tooling.

Work is a mix of remote and onsite support at client sites in Sydney and across Australia, with opportunities to contribute to broader services and projects while pursuing Microsoft certifications and ongoing professional development within a

Qualifications

• Excellent communication with all levels of a business.
• Strong customer service focus and patience.
• Solid understanding of service desk processes.
• Good problem solving and time management.

Responsibilities

• Provide technical support to a wide range of businesses via chat, phone, email and portal.
• Support devices, OS (Windows 11) and Microsoft 365 apps including Outlook/Teams.
• Deliver remote and onsite support at client sites and assist with changes/projects.

Skills

Communication skills

Customer service

Time management

Problem solving

Critical thinking

Teamwork

Ownership

Professional development

Tools

Windows 11

Autopilot

Intune

Microsoft 365

Outlook

Teams

SharePoint

OneDrive

EntraID

Cyber security tools

HaloPSA

NinjaRMM

ITGlue

Job description

VISITS is looking for a National Service Desk engineer to deliver technical support to a diverse client base. You’ll handle requests via chat, phone, email and our portal while assisting with Windows 11, Microsoft 365, EntraID and security tooling.

Work is a mix of remote and onsite support at client sites in Sydney and across Australia, with opportunities to contribute to broader services and projects while pursuing Microsoft certifications and ongoing professional development within a