Systems Engineer

Tecala Group; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Learning & development opportunities

Paid certifications

Employee discounts

EAP

Job summary

Tecala Group is seeking a Systems Engineer to ensure timely, high‑quality delivery of engineering tasks and escalation within the Tecala Operations Centre. You will be responsible for the daily operation of customers' back‑end systems, ensuring availability and reliability critical to client satisfaction.

Ideal candidates have MSP/SI experience, strong ITIL knowledge, and will contribute to project delivery and service improvements.

Qualifications

• Experience delivering ICT services for MSPs or SIs across core infrastructure, networks, cloud and security.
• Strong understanding of the ITIL framework and service management processes.
• Excellent time management and clear, effective communication skills.

Responsibilities

• Proactive and Reactive Level 3 engineering tasks.
• Delivery of Managed Services projects with PMO assistance.
• Monitoring, analysis and review of monitoring toolsets.
• Managing and monitoring all installed customer systems and infrastructure.
• Installing, configuring, testing and maintaining operating systems, applications and system tools.
• Maintaining security, backup and redundancy strategies.
• Writing and maintaining custom scripts to improve efficiency.
• Process improvements focusing on tools, hardware and software used by the SOC.
• Timely recording of all activities within the ITSM platform.
• Occasional presales and service delivery management tasks.

Skills

MSP/SI delivery

ITIL framework

Time management

Communication skills

Job description

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We have been certified as a Great Place to Work for 2023, 2024, 2025 and 2026 ranked in the top 10 of Australia's Best Workplaces in Technology 2025, ranked #19 in Australia's Best Workplaces List for 2025, and been recognised as Australia's #1 Managed Service Provider and ranked #29 globally in the 2025 MSP 501, Channel Futures' industry-leading benchmark for high-performing MSPs worldwide.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

ABOUT THE ROLE:

As a Systems Engineer, you will be responsible for ensuring timely, high-quality delivery of engineering tasks as advised by management and escalation within the Tecala Operations Centre. You will be accountable for the daily operation of customers' back-end systems, including availability and reliability, which are essential to the business's success and overall customer satisfaction.

Secondary functions of the role include the deployment of Managed Services customers and our internal projects on time and budget, along with service improvement within the Tecala Operations Centre.

The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get "hands-on" when needed.

We are open to candidates based in any state across Australia.

Key responsibilities will include (but not limited to):

• Proactive and Reactive Level 3 engineering tasks.
• Delivery of Managed Services projects with assistance from the PMO.
• Monitoring, analysis and review of the available monitoring toolsets.
• Managing and monitor all installed customer systems and infrastructure.
• Installing, configuring, testing and maintaining operating system, application and system management tools.
• Maintain security, backup, and redundancy strategies.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time.
• Process improvement focusing on tools, hardware and software used by the SOC.
• Timely recording of all activities within the company's ITSM platform.
• Occasional presales and service delivery management tasks.

Required skills and experience:

• Experience working for an MSP / SI in the delivery of support services (core infrastructure, networks, cloud, security etc).
• Industry experience in a third level engineering position and in delivery of ICT projects.
• Sound understanding of ITIL Framework.
• Demonstrable time management & effort capture skills. Exemplary communication skills.

WHAT WE CAN OFFER YOU

As part of our team, you'll be able to learn and grow in a supportive and inclusive environment. We have listed some of those benefits below for you:

• Inclusive paid parental leave policy that supports all parents & carers
• Access to ongoing Learning & Development opportunities including self paced learning through our learning management system.
• Paid certifications and remuneration incentive to get upskilled / certified to support your development
• Access to Career Pathways so you can continue to build a career in the business.
• Reward & Recognition Program where you can also thank and reward your team mates
• Hybrid and flexible working model
• Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
• Employee Assistance Program (EAP)

Note:

As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.