Systems Analyst | NV1 | Canberra

Pinaka Technology Solutions Pty Ltd; Canberra; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Pinaka Technology Solutions Pty Ltd is seeking a Systems Analyst to translate business needs into technical requirements for the DSS/NQSC application portfolio. The role involves collaboration with stakeholders, design artefacts, testing support and ongoing maintenance to ensure secure, reliable systems.

Hybrid work in Canberra is available; active Negative Vetting Level 1 security clearance is required prior to commencement, with strong emphasis on lifecycle analysis and continuous improvement

Qualifications

• Minimum 5 years delivering business and systems analysis in complex ICT environments.
• Minimum 3 years supporting enterprise application integrations and IAM solutions.
• Experience producing functional specifications, user stories and solution design artefacts.
• Experience performing impact assessments and effort estimation for enterprise enhancements.
• Experience across the full SDLC within Agile delivery environments.

Responsibilities

• Elicit, analyse and document business, functional and technical requirements with stakeholders.
• Translate requirements into functional specs, user stories and process flows.
• Support the DSS/NQSC application portfolio across multiple systems and projects.
• Assist testing activities, UAT and ensure alignment with requirements and quality expectations.
• Contribute to cyber uplift, legislative changes and system enhancements.
• Collaborate with developers, testers and infrastructure teams for releases and maintenance.
• Maintain documentation and support knowledge transfer to build APS capability.

Skills

Requirements elicitation

Stakeholder engagement

Workshop facilitation

Documentation

Agile delivery

Education

Bachelor's degree in IT/CS/SE

Tools

Microsoft .NET

SQL Server

Identity & Access Management

Job description

Systems Analyst

Australian citizenship required. Must have an active Negative Vetting Level 1 (or higher) security clearance.

Location: Canberra (Hybrid).

What to Submit

1. A tailored resume in docx format
2. A one page (5000 character) summary response to the selection criteria below.

RFQ Details

• RFQ ID: LH-08149
• Agency: Services Australia
• Closing Date: Tuesday, 27 October 2026 – 11:59pm (Canberra time)
• Estimated Start Date: Friday, 01 January 2027
• Initial Contract Duration: 12 months
• Extension Term: Other
• Experience Level: APS6 equivalent
• Security Clearance: Must have an active Negative Vetting Level 1 (or higher) security clearance prior to commencement
• Location of Work: Canberra, ACT
• Working Arrangements: Hybrid. Services are required at the agency's premises in Canberra, ACT. A hybrid flexible working arrangement may be considered, provided the worker resides within reasonable travel time and distance to attend onsite for emergencies or business requirements.

Job Details

Systems Analysts translate business requirements into technical requirements that align with relevant architectures.

The Senior Systems Analyst provides specialist business and systems analysis capability across the Department of Social Services (DSS) and National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission (NQSC) application portfolio.

The role is responsible for analysing business requirements, conducting impact assessments, engaging stakeholders, and translating business needs into functional and technical specifications that support system enhancements, legislative change, cyber uplift initiatives and operational improvements.

The role provides analysis and design expertise across several bespoke applications, including Data Exchange (DEX), Identity Manager (IDM), ADFS Administration, Staff Administration, ARC Support Suite, Toolbox Services, Rehabilitation Management System (Dynamics CRM), and Ministerial and Parliamentary Services (MaPS).

These systems support critical business functions including identity and access management, data exchange, records management, corporate administration, workplace health and safety, and regulatory services for DSS and NQSC.

The position contributes across all stages of the application lifecycle, including planning, design, implementation, testing and ongoing maintenance, helping ensure critical applications remain secure, reliable and fit for purpose for DSS, NQSC and external stakeholders.

The successful candidate may be required to participate in an on-call roster and perform occasional after-hours or weekend work to support application releases, testing activities, incident resolution and production support requirements.

Key Duties and Responsibilities

• Requirements Analysis and Stakeholder Engagement: Engage with DSS and NQSC business stakeholders, application owners, project teams and technical specialists to elicit, analyse and document business, functional and technical requirements. Facilitate workshops, impact assessments and solution discussions to support project and operational outcomes.
• Solution Design and Documentation: Translate business requirements into detailed functional specifications, user stories, process flows, acceptance criteria and solution design artefacts. Assess system dependencies, integration impacts, risks, effort estimates and implementation considerations for proposed enhancements and changes.
• Application Portfolio Support: Provide systems analysis and design expertise across the DSS and NQSC application portfolio, including Data Exchange (DEX), Identity Manager (IDM), ADFS Administration, Staff Administration, ARC Support Suite, Toolbox Services, Rehabilitation Management System (Dynamics CRM), and Ministerial and Parliamentary Services (MaPS), supporting both project delivery and ongoing operational requirements.
• Testing and Quality Assurance: Support development and testing activities through the review of requirements, user stories, test plans, test cases and acceptance criteria. Assist business stakeholders during User Acceptance Testing (UAT) and ensure delivered solutions align with business requirements and quality expectations.
• Cyber Uplift and Application Enhancements: Contribute to cyber security initiatives, legislative and policy-driven system enhancements, application upgrades, system integrations and continuous improvement activities across the DSS and NQSC application portfolio.
• Implementation and Operational Support: Work collaboratively with developers, testers, infrastructure teams and business stakeholders to support solution implementation, production releases, incident resolution and ongoing application maintenance activities.
• Knowledge Transfer and Continuous Improvement: Maintain analysis and solution documentation, contribute to continuous improvement initiatives and support knowledge sharing activities to build APS capability.

Technical Skills

• Extensive business and systems analysis experience within complex ICT environments.
• Proven ability to elicit, analyse and document business, functional and technical requirements.
• Strong stakeholder engagement, workshop facilitation and communication skills, with the ability to translate business needs into fit-for-purpose technology solutions.
• Experience producing user stories, functional specifications, process flows, acceptance criteria and solution design artefacts.
• Experience performing impact assessments, feasibility analysis, risk assessments, effort estimation and costing activities.
• Experience supporting testing activities, including test planning, defect management and User Acceptance Testing (UAT).
• Knowledge of Microsoft .NET application environments, SQL Server, enterprise system integrations, identity and access management solutions, and Agile delivery practices.

Knowledge / Qualifications

- Bachelor's degree in information technology, Computer Science, Software Engineering or a related discipline is highly desirable.

About the Organisation

Services Australia is at the frontline of government service delivery, supporting millions of Australians, and is front and centre of a vision to be a world leader in government service delivery. It’s using cutting-edge technology to build world class platforms and capabilities to help Australians get on with their lives.

Selection Criteria

The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters.

Essential criteria

1. Minimum 5 years' experience delivering business and systems analysis services within complex enterprise ICT environments, including requirements elicitation, stakeholder engagement, workshop facilitation, and documentation of business, functional and technical requirements
2. Minimum 3 years' experience supporting enterprise application integrations, identity and access management solutions, authentication technologies and Microsoft .NET application environments
3. Demonstrated experience producing functional specifications, user stories, acceptance criteria and solution design artefacts
4. Demonstrated experience performing impact assessments, feasibility analysis and effort estimation for enterprise application enhancements and projects
5. Demonstrated experience working across the full software development lifecycle within Agile delivery environments

Desirable criteria

1. Experience working within Australian Government or large enterprise ICT environments
2. Experience working within Australian Government or large enterprise ICT environments