Systems Analyst

Whizdom; Canberra; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Whizdom is seeking multiple Systems Analysts to translate business requirements into technical specifications and help design ICT systems. You will gather requirements from business users and development teams, then write functional specs and collaborate across teams to deliver improvements.

The role emphasizes working under senior guidance, ethical decision-making, and maintaining strong stakeholder relationships while delivering flexible, high-quality services to enhance customer experience.

Qualifications

• Translate technical information for non-technical audiences
• Analyse information and identify key insights
• Think critically and analytically to solve problems
• Work with agile ways of working
• Seek innovations and improvements
• Identify and manage risks

Responsibilities

• Analyse and evaluate business processes and requirements
• Support creation and implementation of solutions meeting business needs
• Maintain solution documents and correspondence for senior staff review
• Provide daily operations support and monitor performance of business solutions
• Adhere to delivery methodologies and suggest process improvements
• Collaborate with stakeholders to resolve issues and ensure timely implementation
• Conduct quality reviews of specifications and designs
• Assist with cost analysis activities as required
• Support lifecycle changes and provide staff training where needed
• Promote integrity and APS values in conduct

Skills

Technical translation

Analytical thinking

Critical thinking

Agile methods

Innovation mindset

Risk assessment

Job description

Seeking Multiple Systems Analysts

Systems Analysts translate business requirements into technical requirements that align with relevant architectures.

Systems Analysts are responsible for designing and analysing ICT systems and products. They gather requirements for process improvements and new features by engaging business users and development and testing teams. They are responsible for writing functional specifications from the business requirements.

Systems Analysts:

• deliver flexible, quality service and products to improve customer experience
• work under the general direction of senior staff to deliver results
• make ethical, evidence based decisions
• build rapport and maintain stakeholder relationships.

Key duties and responsibilities

• perform analysis and evaluation of business processes and requirements
• support the creation and implementation of solutions to meet business needs
• support the creation and maintenance of solution documents
• provide support to daily operations and monitor performance of business solutions
• adhere to delivery and support methodologies and contribute ideas for improvement
• perform technical application assessments considering risks and benefits
• conduct testing activities such as test coverage reviews, formal or informal test execution and test planning
• collaborate with stakeholders to resolve issues, solve problems and ensure effective and timely implementation of projects
• undertake project quality management tasks such as peer and quality reviews of specifications and design documents
• prepare correspondence such as reports and technical documentation for review by senior staff
• escalate issues as required and suggest alternative approaches and solutions
• assist with cost analysis activities as required
• support the life cycle of changes and improvements to systems
• provide training, guidance and support for new staff where required
• act with integrity by promoting workplace practices aligned with the APS Values and the APS Code of Conduct

Well-developed knowledge and understanding of:

• the agency's strategic outlook and direction
• relevant frameworks, legislation, policies and procedures
• payments, programs and services administered by the agency relevant to work area
• the agency’s privacy, workplace health and safety and security protocols
• current practices and issues in professional area of expertise or technical discipline
• government and agency digital and technology strategy and standards
• business systems and tools.

Technical skills

• translate technical information for non-technical audiences
• identify & analyse information & make recommendations based on evidence
• think critically & analytically to solve problems
• work collaboratively & integrate agile ways of working
• adopt & support others to adopt emerging trends & new ways of working
• seek & suggest innovations & improvements
• identify & assess risks & take appropriate action
• manage time & organise work to support team performance expectations

Essential criteria

• 1.Requirements definition and management: Level 3 (SFIA)

  Defines and manages scoping, requirements definition and prioritisation activities for small-scale changes and assists with more complex change initiatives. Follows agreed standards and applies appropriate techniques to elicit and document detailed requirements. Provides constructive challenge to stakeholders as required. Reviews requirements for errors and omissions. Prioritises requirements and documents traceability to source. Provides input to the requirements base-line. Investigates, manages and applies authorised requests for changes to base-lined requirements, in line with change management policy.

• 2.Software design: Level 3 (SFIA)

  Undertakes complete design of moderately complex software applications or components. Applies agreed standards, guidelines, patterns and tools. Assists as part of a team in the design of components of larger software systems. Specifies user and/or system interfaces. Creates multiple design views to address the different stakeholders' concerns and to handle functional and non-functional requirements. Assists in the evaluation of options and trade-offs. Collaborates in reviews of work with others as appropriate.

Desirable criteria

• 1.Feasibility assessment: Level 3 (SFIA)

  Supports option identification and feasibility assessment. Selects and employs standard techniques to get the information required for feasibility assessment. Supports identification of tangible costs and benefits, and development of business cases.

• 2.User experience evaluation: Level 2 (SFIA)

  Assists in preparing and operating the environment, facilities and tools needed to evaluate systems, products, services or devices. Assists in the collection of feedback on prototypes and designs from users and others.

Contract: 12 Month Contract with 1 x 12 months extension option

Security Required: Baseline Security Clearance required

Location - QLD, ACT, VIC, SA , Hybrid

Closing date: Tuesday 20 October 2026