Systems Analyst

Cape York Partnership; Ballarat; On-site; AUD 78,000 - 98,000; Full time

Benefits offered by this job

Salary packaging benefits

Flexible working arrangements

Access to employee wellness programs

Social club

Job summary

Ballarat Community Health invites applications for a Systems Analyst to diagnose and resolve issues across client management and internal applications. You’ll investigate problems, test upgrades and coordinate with vendors to implement practical fixes, while keeping users informed in plain language.

You’ll need strong SQL and Excel skills, a relevant tertiary qualification, and the ability to explain technical concepts to staff. This 0.8–1.0 FTE role is based in Ballarat.

Qualifications

• Experience with business applications and strong SQL/Excel skills.
• Tertiary qualification required.
• Healthcare or client management system experience is useful.

Responsibilities

• investigate application, integration and data issues to find the root cause
• administer and maintain business applications and integrations
• use SQL to investigate issues beyond the user interface
• Support end users with data and reporting from systems
• plan, test and coordinate system upgrades
• work with vendors to resolve and prioritise issues
• train and support employees to use BCH systems confidently
• contribute to system improvements and projects across BCH.

Skills

SQL

Excel

Problem solving

Education

Relevant tertiary qualification

Job description

Salary: $49.33 per hour / $97,485.70 pro rata per annum

When something isn't working, you want to know why.

An employee calls because a system process is failing. They've tried the obvious fixes. No luck. They need it sorted so they can get on with their job.

That's where you come in.

You attempt to replicate the issue. Nothing obvious shows up, so you dig deeper, query the database and work backwards until you find what's causing it. Maybe you can fix it yourself. Maybe it needs the vendor. Either way, you don't just pass the problem along. You help get it resolved and explain what happened in language that makes sense.

As our Systems Analyst, you'll become the person people turn to when they need to understand how our systems work, why something isn't working or whether there's a better way to do it.

With four client management systems, multiple integrations, regular upgrades and ongoing improvement projects, there'll be plenty to figure out.

Part problem solver. Part systems expert. Very much a people person.

You’ll work across BCH's business application portfolio, which includes finance, L&D, and other internal systems, with much of your time focused on client management systems plus the applications that connect with them. Some days you'll be deep in troubleshooting, others you'll be testing an upgrade, working with the organisation to set up for new teams or programs, working through issues with a vendor, training a new starter or improving an internal process.

You’ll:

• investigate application, integration and data issues to find the root cause
• administer and maintain business applications and integrations
• use SQL to investigate issues beyond the user interface
• Support end users with data and reporting from systems
• plan, test and coordinate system upgrades
• work with vendors to resolve and prioritise issues
• train and support employees to use BCH systems confidently
• contribute to system improvements and projects across BCH.

With significant projects, major upgrades and ongoing system improvements ahead, this isn't a portfolio that's standing still.

What makes you good at it

You're naturally curious. When something isn't working, you want to understand why. You’re willing to test things, follow the clues and try another approach when the obvious answer doesn't work.

You're also good with people. You can take something technical and explain it without making it complicated.

You may currently be a Systems Analyst, Systems Administrator, Application Support Analyst or working in a similar role. What matters is that you know your way around complex applications and enjoy figuring out how things work.

You’ll need a relevant tertiary qualification, experience working with business applications, and strong SQL and Excel skills.

Experience with healthcare or client management systems would be useful, but you don't need to already know BCH's systems.

Ballarat Community Health staff benefits

This is an ongoing 0.8–1.0 FTE role, giving you some flexibility around how work fits into the rest of your week.

Our staff benefits include:

• Salary packaging - up to $15,900 for everyday living expenses and up to $2,650 meals and entertainment
• Flexible working arrangements
• Access to employee wellness programs and discounts
• Social club

About us:

At Ballarat Community Health, we're here to support people in our community, whether that's helping someone stay independent, supporting them through a difficult time or making it easier to get the care they need.

We're a not for profit community health organisation with around 300 people working across six locations in Ballarat and the Western Region.

For more than 45 years, we've been part of this community, providing health, wellbeing and social care that helps people get the support they need, when they need it.

Behind that work are systems our people rely on every day. When those systems work well, our people can spend less time wrestling with technology and more time doing their jobs.

Further information, applications, and accessibility

For a confidential discussion, please contact Rachel Kennon, Senior Manager Systems, Data and Projects on telephone [phone]

Applications must be submitted by 11:59pm on Wednesday 23 September 2026

BCH is committed to inclusive and accessible recruitment. If you require adjustments during the recruitment process, please contact the People and Culture team at [e-mail] and let us know.

Safety and inclusion

BCH takes the safety, dignity and wellbeing of children, older people and vulnerable people seriously. We expect all staff to uphold these standards in their work.

We are committed to a diverse and inclusive workforce. We value different life experiences and perspectives and provide care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability or sexual orientation.

Be more than part of your community - be someone making a difference for people in your community.