Systems Administrator – Client, Clinical And Quality Systems

Employment Hero; City of Merri-bek; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging up to AU$18,500 per**

Access to Employee Assistance Program

Job summary

PRONIA is seeking a System Administrator to manage client, clinical and quality information systems, including Visual Care, and to drive improvements across regulatory compliance and service delivery.

You will collaborate with operational leaders to analyze business needs, enhance workflows, and ensure data quality and security while supporting staff with training and system changes.

Qualifications

• Degree in Information Systems, Business Information Systems, IT or related discipline or equivalent experience.
• Current Australian Driver Licence and access to a reliable vehicle.
• Current National Police Check and Working with Children Check (or ability to obtain).
• Must not be subject to any Worker Screening Exclusion, Banning or Disqualification Order.

Responsibilities

• Manage and optimise organisational systems to support service delivery, quality and compliance.
• Lead business analysis and process improvement, identifying opportunities to streamline processes.
• Translate business needs into system solutions with operational teams and vendors.
• Oversee system configuration, upgrades and new functionality implementations.
• Develop reporting, dashboards and data insights for informed decisions.
• Ensure data quality, security and governance with regulatory and funding requirements.
• Provide system training and user support to build staff capability.
• Manage vendors and service providers for system performance and upgrades.
• Support information security, privacy, business continuity and risk management.
• Drive continuous improvement and innovation to deliver value.

Skills

Business systems admin

Business analysis

Process improvement

Stakeholder engagement

Education

IT/IS degree

Tools

Visual Care

Job description

AI Job Summary

• Degree in a related IT/IS discipline, or equivalent combination of qualifications and extensive experience.
• Demonstrated experience in business systems administration, business analysis and process improvement, incl. Visual Care
• Current National Police Check and Working with Children Check (or ability to obtain prior to commencement).

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Role Type

On-site, Permanent, Full-time, Intermediate

Description

Who are we?

Formerly Australian Greek Welfare Society Originally established in 1972 as a vital support service for the first wave of Greek migrants, PRONIA has been striving to build a strong and connected community. PRONIA means 'to provide' or 'make provision for' in Greek but also means more than that. Its deeper connotations of 'care' and 'forethought' lie at the heart of our mission.

Today, PRONIA continues its mission by helping to support our older generations by building community connections and developing programs to address new and emerging needs. PRONIA delivers culturally appropriate services to the Australian Greek and wider community. We encourage a whole family approach at PRONIA. We can help you, your parents and your grandparents to live independently for longer and build a strong community together.

Over the years, PRONIA has grown into a leading organisation delivering in-home and community aged care, family support, mental health, disability services, and community education.

We are committed to providing culturally inclusive and respectful services by:

• Supporting people from diverse cultural and language backgrounds
• Providing interpreters and translated information where possible
• Respecting cultural traditions, beliefs and preferences
• Ensuring our staff are trained in cultural awareness and inclusion

What you will be doing

The System Administrator - Client, Clinical and Quality Systems is responsible for the effective management and continuous improvement of PRONIA's client, clinical, quality and operational information systems, including Visual Care.

Working collaboratively with operational leaders, the role ensures systems support high-quality service delivery, regulatory compliance, operational efficiency and positive participant outcomes.

The role will provide expert advice on business systems, analyse business requirements and lead the implementation of system improvements that enhance workflows, data quality and organisational performance.

You will play a key role in ensuring PRONIA's systems remain secure, reliable and aligned with legislative requirements, funding obligations and organisational priorities.

Key Responsibilities

• Manage and optimise organisational systems to support effective service delivery, quality and compliance.
• Lead business analysis and process improvement, identifying opportunities to streamline processes, automate tasks and improve organisational efficiency.
• Translate business needs into system solutions, working with operational teams and vendors to deliver effective technology improvements.
• Oversee system configuration, upgrades and implementation of new functionality and enhancements.
• Develop and maintain reporting, dashboards and data insights to support informed operational and executive decision-making.
• Ensure data quality, security and governance, including compliance with legislative, funding and organisational requirements.
• Provide system support and user training, building staff capability and promoting effective use of organisational systems.
• Manage software vendors and technology partners, including system performance, licensing, enhancements and service delivery.
• Support information security, privacy, business continuity and risk management across operational systems.
• Drive continuous improvement and innovation, ensuring technology solutions deliver value and support the organisation’s strategic priorities.

Mandatory Requirements

• Degree in Information Systems, Business Information Systems, Information Technology or related discipline; or Equivalent combination of qualifications and extensive experience.
• Current Australian Driver Licence and access to a reliable motor vehicle.
• Current National Police Check and Working with Children Check (or the ability to obtain prior to commencement) and at the required intervals.
• Must not be subject to any Worker Screening Exclusion, Banning or Disqualification Order under applicable Commonwealth or State legislation, including the Worker Screening Act 2020 (Vic).

The ideal candidate will have

• Demonstrated experience in business systems administration, business analysis and process improvement with experience using or administering Visual Care.
• Strong analytical, problem-solving and stakeholder engagement skills, with the ability to translate business needs into practical technology solutions.
• Experience with data management, reporting, dashboards and business intelligence.
• Experience coordinating system implementations, upgrades, testing and enhancements.
• Experience managing software vendors, technology providers and service relationships.
• Strong understanding of data security, privacy, governance and ICT requirements.
• Excellent written and verbal communication skills, with the ability to support and train system users.
• Experience in digital transformation, automation or technology-enabled change will be highly regarded.
• Experience working in a regulated, compliance-driven or human services environment will be advantageous.
• A proactive, collaborative and solutions-focused approach, with a strong commitment to continuous improvement and innovation.

What we offer

• Full-time, permanent role based in Brunswick - (some travel to alternate office as needed).
• Remuneration is in accordance with the SCHADS Award, dependent on qualifications and experience.
• Salary Packaging up to $18,500 per annum.
• Access to EAP

Applications close by 9th October 2026

PRONIA is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.

Company Overview

PRONIA, meaning "to provide" is an established community services agency with a rich 50-year history servicing the needs of the culturally and linguistically diverse backgrounds, including the Australian-Greek community. We advocate for the vulnerable and provide innovative services to meet current and emerging multicultural community needs. PRONIA's programs focus on providing direct services, including counselling, information provision, and crisis intervention, community education as well on the delivery of specialist services in aged care, disabilities, family and children's programs. All services are delivered in a linguistically and culturally appropriate manner with a commitment to enhance individual’s capacity and build community capital. Website: https://pronia.com.au