Client Services Representative

DPV Health Ltd; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

DPV Health is recruiting a Client Services Representative on a 12-month contract to support reception across multiple Melbourne sites. You will be the first point of contact for staff and clients, delivering professional, courteous service and ensuring smooth front-desk operations.

The role requires substantial customer service experience and strong communication and IT skills, including Microsoft Office. You will work across sites, coordinate travel between locations as needed, and uphold our

Qualifications

• Significant customer service experience.
• High level of communication and problem-solving skills.
• Ability to adapt to new IT systems and relate well with staff and clients.

Responsibilities

• Provide front-desk reception services to staff and clients across DPV Health sites.
• Deliver professional, proficient and caring service to all staff and clients.
• Support coordination across multiple Melbourne sites and maintain smooth service delivery.

Skills

Customer service

Microsoft Office

Communication

Problem solving

IT literacy

Tools

Microsoft Office

Job description

Great People. Great Careers. Excellent Healthcare

DPV Health is a leading healthcare service provider delivering a wide variety of clinical, community health and wellbeing services across Melbourne’s northern growth corridor. DPV Health has been awarded the Premier’s Primary Healthcare Service of the Year in 2023 & 2024.

Our People are the foundation of DPV Health; they are what make our organisation thrive and the ones who create meaningful change in people's lives. Over 700 professionals support and deliver excellent health care to our community at DPV Health. We are always looking for passionate, driven, great people to join our team and make a lasting impact. That is why we foster a workplace culture that is as rewarding as it is inclusive. We are committed to supporting Our People to lead fulfilling lives, no matter who they are, or where they are from - or where they are going.

Our workplace culture is committed to DPV Health values and celebrates workforce diversity reinforcing the positive approach we have to the way people contribute, communicate, engage and interact. Our People deserve to feel empowered and supported as they pursue their professional goals, learn new skills, and achieve meaningful milestones in their work. At DPV Health, we foster an environment that promotes greater growth, innovation, and collaboration, so you can feel elevated every day.

Our employee benefits, connect, recognise, and support Our People, acknowledging and valuing everyday contributions to the success and culture at DPV Health. We strive to ensure that Our People thrive at work and in all personal and professional pursuits. We invest in Our People, proudly offering a diverse range of opportunities including knowledge sharing, ongoing learning and development, leadership development, connectedness, and celebration; these are key pillars in our culture.

That’s the DPV Health Way . For a full list of our benefits and more on great careers at DPV Health, please see our website .

Job Description

Greatness starts here

The Client Services Representative Team at DPV provides services to both staff and external clients. The team is often the first point of contact for DPV clients and is committed to providing its services with professionalism, quality and efficiency.

We are recruiting a 12 months contract position of Client Services Representative to work across a variety DPV Health sites who will ensure service delivery at reception is delivered in a professional, proficient and caring manner to staff members and clients of DPV Health.

Desired Skills and Experience

Bring your great, everyday!

Applicants must have significant customer service experience, a high level of competency in Microsoft Office Products and highly developed communication and problem-solving skills to manage complex enquiries.

Your ability to adapt to new information technology systems as well as your ability to relate well with clients and staff will be highly valuable for this position.

The fine print

• Successful candidates will be required to undergo a National Police Check, International Police Check (if applicable), hold a valid WWCC.
• Full driver license and travel between sites required.

Our Talent Experience

Closing date for applications will be 25 th September 2026

We will not be accepting applications from agencies for this position.

We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're reviewing your application, get to know us by visiting our website and on social media to explore how you can #bringyourgreateveryday.

DPV Health is an equal opportunity employer and is committed to ensuring we have an inclusive, diverse and safe workplace for our staff and clients. To us diversity means people of any age, family situation, cultural and linguistic background, sexual orientation, gender identity, physical sex characteristics, ability or disability, health, life experience, socio-economic situation, faith, spirituality and Aboriginal and Torres Strait Islander background. We encourage all individuals to apply.

To learn about the assistance we can offer during the recruitment process, your potential work environment, access features of a location, or if you require alternative formats to our process please contact [e-mail]