Project Coordinator - Support At Home Program

Access Health And Community; City of Melbourne; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Salary packaging up to $15,990 p.a.

Meals & entertainment up to $2,650 p.a

Flexible working conditions

Staff development opportunities

Annual leave loading

Job summary

Access Health and Community seeks a Project Coordinator for the Support at Home Program in Hawthorn, VIC. The role involves coordinating reform projects, engaging with internal and external stakeholders and supporting readiness for aged care program delivery.

You will contribute to service improvement, compliance and better client experiences, reporting to the Service Impact and Development Manager during a max-term position through to 27 June 2027, with a collaborative, values-driven workplace

Qualifications

• Tertiary qualifications in Project Management or Allied Health or related discipline (desirable).
• Proven experience building collaborative relationships with diverse stakeholders to achieve outcomes.
• Experience in Aged Care services or supporting consumers navigating aged care systems.
• Experience in project coordination, service improvement initiatives or organisational change projects.
• Ability to interpret legislative, funding or regulatory changes and develop policies or guidance materials.
• Experience in contract/vendor/client management and reporting systems such as Trak or Power BI.

Responsibilities

• Coordinate the implementation of Support at Home reform projects, ensuring milestones and timelines are achieved.
• Lead project tracking, reporting and documentation activities with recommendations for decisions.
• Build relationships with stakeholders to drive collaboration and outcomes.
• Facilitate workshops and meetings to support readiness and service excellence.
• Monitor compliance requirements and service agreements to align with reforms.
• Analyse service data to identify opportunities for quality improvement and efficiency.
• Support development of policies, tools and resources to strengthen service delivery.
• Manage project documentation and risk registers to ensure timely information.

Skills

Stakeholder management

Project coordination

Data analysis

Communication

Education

Tertiary qualification in Project Management or related

Tools

Trak

Power BI

Job description

Project Coordinator - Support At Home Program Access Health And Community Hawthorn, VIC, AU

• Max term Full-time June 2027, Project Coordinator, Hawthorn
• Not for Profit, salary packaging benefits, flexible work life balance
• Collaborative, highly supported team and career development

About Us

Access Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centred care across Melbourne's inner and outer east and northeast.

With 600 staff and 200 volunteers across 17 locations, we offer a wide range of integrated services to support diverse communities. Following our May 2025 merger with Inspiro, we've expanded our reach into the Yarra Ranges and strengthened our commitment to accessible, high-quality community health services.

We are proud of our commitment to Diversity, Equity, and Inclusion (DEI), strong Environmental, Social, and Governance (ESG) principles, and our respect for the rights, culture and contributions of First Nations peoples. At AccessHC, we are united by compassion, collaboration and community-led care to help people live healthier lives.

The Opportunity

Are you a highly organised Project Coordinator with a passion for improving aged care services and driving meaningful change? Join AccessHC at a pivotal time in aged care reform and play a key role in the implementation of the Australian Government's Support at Home (SAH) Program.

This exciting opportunity offers the chance to work across a progressive and values-driven community health organisation, partnering with leaders, clinicians and service teams to coordinate projects that improve client experiences, strengthen compliance, and enhance service delivery. If you enjoy working in project management, aged care reform, service improvement and stakeholder engagement. This Max term fulltime role until 27th June 2027, offers the opportunity to make a lasting impact on the future of community-based aged care.

About the Role

Reporting to the Service Impact and Development Manager, the Project Coordinator - Support at Home will coordinate and support the successful implementation of the Australian Government's Support at Home Program and broader aged care reforms across AccessHC.

You will work closely with internal and external stakeholders to drive project activities, support organisational readiness, facilitate service improvement initiatives, and ensure compliance with evolving legislative and funding requirements. This role is ideal for someone who thrives in a collaborative environment, enjoys analysing data and processes, and is passionate about improving outcomes for older Australians accessing community-based care.

Through your work, you will contribute to strengthening sustainable, high-quality aged care services that support people to remain independent, connected and living well at home.

What We Offer

The position encompasses an extensive range of benefits:

• Supportive and values-based culture and engaged workforce
• Culture of trust and empowerment for people to grow and thrive
• Commitment to work-life balance with flexible working conditions
• Focus on staff wellbeing and health through our Employee Assistance Program (EAP)
• Ongoing professional development and career growth opportunities
• Annual leave loading
• Generous salary packaging opportunities (up to $15,990 per annum plus $2,650 meals and entertainment expenses)

What You Will Be Doing Key Responsibilities

• Coordinate the implementation of Support at Home reform projects, ensuring milestones, deliverables and timelines are achieved
• Lead project tracking, reporting and documentation activities, providing recommendations to support informed decision-making
• Build strong relationships with internal and external stakeholders to drive collaboration, engagement and successful project outcomes
• Facilitate workshops, meetings and continuous improvement initiatives to support organisational readiness and service excellence
• Monitor compliance requirements, service agreements, policies and procedures to ensure alignment with aged care reforms and regulatory obligations
• Analyse service data and performance trends to identify opportunities for quality improvement, innovation and operational efficiency
• Support the development of policies, guidance materials, tools and resources to strengthen service delivery and compliance
• Manage project documentation, risk registers and reporting systems to ensure accurate and timely information

What You Will Bring Key Selection Criteria

To be successful in this role, you will demonstrate:

• Tertiary qualifications in Project Management, Allied Health, Primary Care or a related discipline (desirable, but not essential)
• Proven experience building collaborative and productive relationships with diverse stakeholders to achieve shared outcomes
• Experience working within Aged Care services or supporting consumers navigating aged care systems and programs
• Demonstrated experience in project coordination, service improvement initiatives, quality improvement programs or organisational change projects
• Ability to interpret legislative, funding or regulatory changes and develop policies, procedures and operational guidance materials
• Experience in contract management, vendor management and client management/reporting systems such as Trak, Power BI, or the ability to quickly learn new systems

Compliance Requirements

• National Police Check
• International Police Check (if lived or worked overseas within the past 10 years)
• Working with Children Check
• Evidence of right to work in Australia
• Current Victorian Driver's Licence

Attributes We Value

• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite including Word, Excel, Outlook and PowerPoint
• Excellent time management and prioritisation skills
• Well-developed presentation and report writing capabilities
• High level of accuracy and attention to detail
• Strong analytical and problem-solving skills
• Demonstrated project coordination and organisational skills
• Commitment to continuous improvement and quality outcomes
• Ability to work respectfully with people of diverse cultures, backgrounds, abilities, ages, sexualities and gender identities
• Demonstrated behaviours consistent with AccessHC Values of Equity, Collaboration, Respect, Innovation and Quality

For further information regarding the role, please contact:

Louisa Hargrave, Service Impact and Development Manager:

E: *******************************

Why Join Us?

• Be part of one of Victoria's leading community health organisations
• Contribute to significant national aged care reforms that improve outcomes for older Australians
• Work alongside experienced and passionate healthcare professionals
• Drive meaningful service improvement and innovation projects
• Enjoy a collaborative, supportive and values-driven workplace culture
• Access flexible working arrangements and professional development opportunities
• Make a genuine difference in the lives of individuals, families and communities
• Build your project management and healthcare sector experience within a growing organisation

Applications Close: 20thSeptember 2026

Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, people of all genders and sexualities, and people with lived and living experience.

We recognise the strength, resilience and ongoing contributions of First Nations peoples and are committed to advancing reconciliation through our employment, service delivery and organisational practices.

All compliance requirements will be assessed on a case-by-case basis, and a criminal history does not automatically exclude an applicant from employment. All applications will be treated confidentially.