Systems & Administration Lead — Flexible, Full-Time

Blacktown City Council; Sydney; On-site; AUD 53,000 - 88,000; Full time

Benefits offered by this job

Flexitime arrangement

Fitness Passport

Social clubs and wellbeing programs

12% superannuation

Job summary

Blacktown City Council is seeking an experienced customer service professional to lead the support team keeping Community Law Enforcement and Waste services connected to residents. You will coach staff, monitor KPIs and oversee administrative functions including rosters and timesheets while guiding complex enquiries to effective resolutions.

This permanent full-time role offers stability, a 35-hour week, flexitime, and a competitive package with 12% superannuation and wellbeing programs to

Responsibilities

• Lead the support team that keeps Community Law Enforcement and Waste services connected to residents.
• Provide guidance, improve processes and ensure customers receive accurate and timely assistance.
• Lead and support a team handling customer enquiries by phone, email and online.
• Coach staff, identify training needs and maintain service standards.
• Monitor KPIs, maintain records/databases, update procedures and oversee rosters, timesheets and after-hours call out service.
• Respond to complex enquiries and complaints, working with operational teams to resolve issues efficiently.
• Help residents access waste and community law enforcement services with confidence.
• Maintain accurate systems, improve procedures and support staff performance.
• Deliver faster responses and consistent service for customers.

Skills

Customer service

Team leadership

Communication

Coaching staff

Job description

Blacktown City Council is seeking an experienced customer service professional to lead the support team keeping Community Law Enforcement and Waste services connected to residents. You will coach staff, monitor KPIs and oversee administrative functions including rosters and timesheets while guiding complex enquiries to effective resolutions.

This permanent full-time role offers stability, a 35-hour week, flexitime, and a competitive package with 12% superannuation and wellbeing programs to