Systems and Administration Officer

Apply Now; Blacktown; On-site; AUD 75,000 - 101,000; Full time

Benefits offered by this job

Flextime

12% Superannuation

Competitive leave entitlements

Ongoing training and development

Fitness Passport

Social clubs

Wellbeing programs

Job summary

Blacktown City Council is seeking an experienced Systems and Administration Officer to lead a support team delivering efficient customer service across community law enforcement and waste services. You will guide team performance, streamline processes and ensure accurate, timely assistance to residents.

In this permanent full-time role, you'll monitor KPIs, maintain records, oversee rosters and after-hours call out, and collaborate with operations to resolve complex enquiries and complaints,

Qualifications

• Experience leading customer service teams and achieving service standards.
• Ability to coach staff, identify training needs and monitor KPIs.
• Strong communication skills and ability to manage competing priorities.

Responsibilities

• Lead the customer enquiries team by phone, email and online, ensuring timely responses.
• Coach staff, identify training needs and maintain service standards across the team.
• Monitor KPIs, maintain records/databases, and update procedures.
• Oversee rosters, timesheets and after-hours call out service.
• Respond to complex enquiries and complaints and work with operations to resolve issues.
• Support staff performance and contribute to safer, cleaner neighbourhood outcomes.

Skills

Team leadership

Customer service

Process improvement

Coaching

Communication

Job description

Lead with purpose. Shape progress for a growing city.

Leadership at Blacktown City means helping essential services run smoothly for residents every day. As Systems and Administration Officer, you lead the support team that keeps Community Law Enforcement and Waste services connected to the people who rely on them. You provide guidance, improve processes and make sure customers receive accurate and timely assistance.

You lead and support a team managing customer enquiries by phone, email and online. You coach staff, identify training needs and maintain service standards across the team. You monitor KPIs, maintain records and databases, update procedures and oversee administrative functions including rosters, timesheets and the after hours call out service. You also respond to complex enquiries and complaints, working closely with operational teams to ensure issues are resolved efficiently.

Your work helps residents access waste and community law enforcement services with confidence. By maintaining accurate systems, improving procedures and supporting staff performance, you help deliver faster responses, consistent service and informed decision making. The quality of your leadership directly supports cleaner neighbourhoods, safer communities and a positive experience for customers.

Enjoy stable local government employment, flexible work practices and opportunities to grow your career. You join a supportive team that values customer service, continuous improvement and practical outcomes for the community.

This role suits an experienced customer service professional who enjoys leading people, solving problems and improving how work gets done. You stay organised, communicate clearly and manage competing priorities while maintaining a high standard of service.

At Blacktown City Council, good people make great teams, and great teams build great cities. Here, you will find the stability and support to keep growing, along with:

• a secure, permanent, full-time role with one of Australia's largest councils
• an entry level salary commencing at $1,690.22 per week
• access to Council's flextime arrangement
• 12% superannuation and competitive leave entitlements
• ongoing training and development support
• access to Fitness Passport, social clubs and wellbeing programs.

Our commitmentto safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.