Systems and Administration Officer

Blacktown City Council; Sydney; On-site; AUD 53,000 - 88,000; Full time

Benefits offered by this job

Flexitime arrangement

Fitness Passport

Social clubs and wellbeing programs

12% superannuation

Job summary

Blacktown City Council is seeking an experienced customer service professional to lead the support team keeping Community Law Enforcement and Waste services connected to residents. You will coach staff, monitor KPIs and oversee administrative functions including rosters and timesheets while guiding complex enquiries to effective resolutions.

This permanent full-time role offers stability, a 35-hour week, flexitime, and a competitive package with 12% superannuation and wellbeing programs to

Responsibilities

• Lead the support team that keeps Community Law Enforcement and Waste services connected to residents.
• Provide guidance, improve processes and ensure customers receive accurate and timely assistance.
• Lead and support a team handling customer enquiries by phone, email and online.
• Coach staff, identify training needs and maintain service standards.
• Monitor KPIs, maintain records/databases, update procedures and oversee rosters, timesheets and after-hours call out service.
• Respond to complex enquiries and complaints, working with operational teams to resolve issues efficiently.
• Help residents access waste and community law enforcement services with confidence.
• Maintain accurate systems, improve procedures and support staff performance.
• Deliver faster responses and consistent service for customers.

Skills

Customer service

Team leadership

Communication

Coaching staff

Job description

Lead with purpose. Shape progress for a growing city.

Leadership at Blacktown City means helping essential services run smoothly for residents every day. As Systems and Administration Officer, you lead the support team that keeps Community Law Enforcement and Waste services connected to the people who rely on them. You provide guidance, improve processes and make sure customers receive accurate and timely assistance.

You lead and support a team managing customer enquiries by phone, email and online. You coach staff, identify training needs and maintain service standards across the team. You monitor KPIs, maintain records and databases, update procedures and oversee administrative functions including rosters, timesheets and the after hours call out service. You also respond to complex enquiries and complaints, working closely with operational teams to ensure issues are resolved efficiently.

Your work helps residents access waste and community law enforcement services with confidence. By maintaining accurate systems, improving procedures and supporting staff performance, you help deliver faster responses, consistent service and informed decision making. The quality of your leadership directly supports cleaner neighbourhoods, safer communities and a positive experience for customers.

Enjoy stable local government employment, flexible work practices and opportunities to grow your career. You join a supportive team that values customer service, continuous improvement and practical outcomes for the community.

This role suits an experienced customer service professional who enjoys leading people, solving problems and improving how work gets done. You stay organised, communicate clearly and manage competing priorities while maintaining a high standard of service.

At Blacktown City Council, good people make great teams, and great teams build great cities. Here, you will find the stability and support to keep growing, along with:

• a secure, permanent, full-time role with one of Australia's largest councils


• an entry level salary commencing at $1,690.22 per week


• a 35-hour working week


• access to Council's flextime arrangement


• 12% superannuation and competitive leave entitlements


• ongoing training and development support


• access to Fitness Passport, social clubs and wellbeing programs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Position description

Closing date: Sunday 18 October 2026, 11.59 pm

Contact officer: Valerie Low on 9839 6456

Internal ref: BCC2123