Systems And Administration Officer

Council Jobs; Blacktown; On-site; AUD 79,000 - 97,000; Full time

Benefits offered by this job

Flextime

12% Superannuation

Wellbeing programs

Training and development

Job summary

Blacktown City Council is seeking a Systems and Administration Officer to lead the customer service team across Community Law Enforcement and Waste services, guiding staff and improving processes for accurate and timely assistance.

You will coach staff, monitor KPIs, manage rosters, and oversee records, timesheets and after-hours call-outs, ensuring high standards of service and consistent outcomes for residents.

Qualifications

• Experience leading customer service teams in local government or similar environment.
• Ability to coach staff and identify training needs.
• Strong process improvement and problem-solving skills.

Responsibilities

• Lead and support the customer enquiries team via phone, email and online.
• Coach staff, identify training needs and maintain service standards.
• Monitor KPIs, maintain records, update procedures and oversee rosters and after hours calls.

Skills

Customer service leadership

Team coaching

Process improvement

KPIs tracking

Tools

CRM systems

Data entry

Job description

Lead with purpose. Shape progress for a growing city.

Leadership at Blacktown City means helping essential services run smoothly for residents every day. As Systems and Administration Officer, you lead the support team that keeps Community Law Enforcement and Waste services connected to the people who rely on them. You provide guidance, improve processes and make sure customers receive accurate and timely assistance.

You lead and support a team managing customer enquiries by phone, email and online. You coach staff, identify training needs and maintain service standards across the team. You monitor KPIs, maintain records and databases, update procedures and oversee administrative functions including rosters, timesheets and the after hours call out service. You also respond to complex enquiries and complaints, working closely with operational teams to ensure issues are resolved efficiently.

Your work helps residents access waste and community law enforcement services with confidence. By maintaining accurate systems, improving procedures and supporting staff performance, you help deliver faster responses, consistent service and informed decision making. The quality of your leadership directly supports cleaner neighbourhoods, safer communities and a positive experience for customers.

Enjoy stable local government employment, flexible work practices and opportunities to grow your career. You join a supportive team that values customer service, continuous improvement and practical outcomes for the community.

This role suits an experienced customer service professional who enjoys leading people, solving problems and improving how work gets done. You stay organised, communicate clearly and manage competing priorities while maintaining a high standard of service.

At Blacktown City Council, good people make great teams, and great teams build great cities. Here, you will find the stability and support to keep growing, along with:

• a secure, permanent, full-time role with one of Australia's largest councils
• an entry level salary commencing at $1,690.22 per week
• access to Council's flextime arrangement
• 12% superannuation and competitive leave entitlements
• ongoing training and development support
• access to Fitness Passport, social clubs and wellbeing programs.

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Contact officer: Valerie Low on 9839 6456