System Functional Analyst Enterprise Sydney Olympic Park NSW Australia

NSW Rural Fire Service; Sydney; Hybrid; AUD 135,000 - 149,000; Full time

Benefits offered by this job

Corporate uniform

Annual leave

MAP access

Salary packaging

Agreed absence

Professional development

Job summary

NSW Rural Fire Service is seeking a System Functional Analyst - Enterprise to enhance our core enterprise applications and processes. You will partner with business stakeholders, vendors, and project teams to ensure reliable systems aligned with requirements and to drive improvements.

The role emphasises analysis, testing, documentation, and collaboration across teams, with hybrid work options and a total rewards package.

Qualifications

• Experience supporting or administering enterprise business applications.
• Strong business analysis and problem-solving skills.
• Experience gathering, documenting and validating business requirements.
• Excellent stakeholder engagement and communication skills.
• Experience coordinating testing and managing system enhancements.
• Ability to manage competing priorities in a customer-focused environment.
• A collaborative approach and commitment to continuous improvement.

Responsibilities

• Provide functional support for enterprise business applications.
• Analyse business requirements and translate them into practical system solutions.
• Investigate and resolve complex application issues and service requests.
• Work with stakeholders to identify opportunities for process and system improvement.
• Coordinate and perform system testing, including user acceptance testing.
• Participate in application upgrades, projects and new system implementations.
• Develop and maintain system documentation, procedures and knowledge articles.
• Liaise with vendors and support partners to ensure effective service delivery.
• Contribute to governance, compliance and continuous improvement initiatives.

Skills

Enterprise applications

Business analysis

Stakeholder engagement

Testing coordination

Education

Public sector experience

Tools

Testing tools

Job description

SYSTEM FUNCTIONAL ANALYST - ENTERPRISE

This opportunity offers

• Ongoing employment
• Full time role & 35 hour working week
• RFS Level 10/11
• Attractive annual salary $135,149 - $148,929 p.a. plus 12% superannuation
• Location: Sydney Olympic Park (hybrid working arrangements considered)

Join Our Team: Protect, Serve, and Make a Difference! We are the Rural Fire Service (RFS), a dedicated community of volunteers providing fire and emergency services to approximately 95% of NSW. When you work with the RFS, you join a passionate team committed to protecting our neighbours, the wider community, and the environment from the threat of bushfires and other emergencies. With over 70,000 volunteer members and staff, we embody the spirit of mutual respect, support, friendship, and camaraderie. We are one team with many players, united by a single purpose. If you share our passion for community service and environmental protection, we want to hear from you! Become a part of our mission to safeguard lives and our cherished NSW landscapes.

What you’ll be doing

Are you passionate about improving business systems and delivering better outcomes for users? Do you enjoy working with stakeholders to understand business needs, solve problems, and enhance enterprise applications? As a System Functional Analyst, you will work closely with business stakeholders, vendors, project teams and technical specialists to ensure our enterprise systems remain reliable, effective and aligned to business requirements. You will analyse business processes, identify opportunities for improvement, manage application enhancements, coordinate testing and support the successful delivery of system changes and projects.

Key Responsibilities

• Provide functional support for enterprise business applications.
• Analyse business requirements and translate them into practical system solutions.
• Investigate and resolve complex application issues and service requests.
• Work with stakeholders to identify opportunities for process and system improvement.
• Coordinate and perform system testing, including user acceptance testing.
• Participate in application upgrades, projects and new system implementations.
• Develop and maintain system documentation, procedures and knowledge articles.
• Liaise with vendors and support partners to ensure effective service delivery.
• Contribute to governance, compliance and continuous improvement initiatives.

To thrive in this role

To be successful in this role, you will demonstrate:

• Experience supporting or administering enterprise business applications.
• Strong business analysis and problem-solving skills.
• Experience gathering, documenting and validating business requirements.
• Excellent stakeholder engagement and communication skills.
• Experience coordinating testing and managing system enhancements.
• Ability to manage competing priorities in a customer-focused environment.
• A collaborative approach and commitment to continuous improvement.

Note: As per the role description, candidates are required to meet minimum essential requirements. If you do not meet the essential requirements for this role, your application may not progress to shortlisting.

Why work for us

• Corporate uniform available
• Attractive leave entitlements including 4 weeks annual leave per year, plus more
• Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family
• Salary packaging options available
• One ‘Agreed Absence’ leave day per calendar month
• Ongoing learning and professional development programs (RFS is a Registered Training Organisation giving you access to various internal courses)
• Partnership with Fitness Passport for eligible RFS staff and their families to access more than 845 gyms and pools!

You’ll also get to enjoy

• Easy access to Sydney Olympic Park Train Station, bus services and parking facilities
• Local eateries and childcare facilities
• Sydney Olympic Park Entertainment and Sports Precinct, including Accor Stadium, Qudos Bank Arena, Sydney Showgrounds, and Bicentennial Park
• Eligible staff are invited to join the local Sydney Olympic Park Connected Membership program, at an additional cost

Important recruitment information

• A recruitment (talent) pool may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities.
• We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve.
• If you require an adjustment during the recruitment process, please include any details that you are comfortable sharing during the application process, alternatively, you can reach out to the role expert to discuss.
• The recruitment process may involve a range of assessment activities to determine your capabilities for the role (aligning to the NSW PSC Capability Framework ). The Capability application tool is designed to help job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government.

Additional checks for successful applicants include referee checks and criminal history checks.

Vacancy Reference: R26-344

This may not be the role for you, however you can check out other vacancies in the RFS here , or consider volunteering with your local Brigade.

Learn more about how RFS members support communities across NSW below