General Hand

NSW Rural Fire Service; Cooma; On-site; AUD 46,000 - 81,000; Full time

Benefits offered by this job

4 weeks annual leave

MAP access for members and immediate?

Salary packaging options

One agreed absence leave day per month

Training and development programs

Fitness Passport access

Limited free onsite car parking

Job summary

NSW Rural Fire Service in Regional NSW (Monaro) seeks a General Hand to provide administrative and operational support across the District, assisting staff, members and brigades with day-to-day activities.

You will help with customer service, record-keeping and coordinating tasks to keep district operations running smoothly and support our mission to protect the community and environment.

Qualifications

• Minimum essential requirements as specified in the role description.

Responsibilities

• Administrative and operational support across the District.
• Assist staff, members and brigades with day-to-day activities.
• Support brigade readiness and services to members and communities.

Job description

• Attractive annual salary $46,176 - $81,376p.a. plus 12% superannuation
• Location: Monaro, NSW

Join Our Team: Protect, Serve, and Make a Difference!

We are the Rural Fire Service (RFS), a dedicated community of volunteers providing fire and emergency services to approximately 95% of NSW. When you work with the RFS, you join a passionate team committed to protecting our neighbours, the wider community, and the environment from the threat of bushfires and other emergencies. With over 70,000 volunteer members and staff, we embody the spirit of mutual respect, support, friendship, and camaraderie. We are one team with many players, united by a single purpose. If you share our passion for community service and environmental protection, we want to hear from you! Become a part of our mission to safeguard lives and our cherished NSW landscapes.

What you’ll be doing:

The General Hand provides administrative and operational support across the District, assisting staff, members and brigades with a range of day-to-day activities. The role involves customer service, administration and coordination tasks that help keep District operations running smoothly and support our mission to protect the community and our environment.

We're looking for someone who is organised, reliable and able to manage competing priorities while working as part of a team. This is a practical support role that contributes to brigade readiness and helps deliver services to our members and communities.

Join a team in the heart of the Snowy Monaro with a renewed focus on supporting an inclusive and thriving membership, ready to respond when our communities need us. Enjoy quality schools, safe communities, affordable living, outdoor adventures, local events and a strong sense of belonging, while working with people committed to making a real difference for our members and communities.

To thrive in this role, you will have:

We're looking for someone who wants more than just a job. We're looking for someone who is organised, dependable and customer focused.

• You'll be comfortable undertaking a range of administrative and operational support tasks, managing competing priorities and working with staff and members as one team with one purpose.
• You will have good communication skills, attention to detail and the ability to maintain accurate records.
• You'll be adaptive and collaborative, with strong values and a genuine understanding of volunteer culture and what it takes to support it.
• A positive attitude, willingness to learn and commitment to supporting the work of the NSW RFS and the members who make it possible will be key to your success in this role.
• Above all, you'll contribute positively to the culture around you, built on mutual respect, integrity and trust, because the way we work together is just as important as the quality of work we deliver.

If you are interested in finding out more about this opportunity, please access the Role Description and our organisation structure.

Note: As per the role description, candidates are required to meet minimum essential requirements. If you do not meet the essential requirements for this role, your application may not progress to shortlisting.

Why work for us?

• Attractive leave entitlements including 4 weeks annual leave per year, plus more
• Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family
• Salary packaging options available
• One ‘Agreed Absence’ leave day per calendar month
• Ongoing learning and professional development programs (RFS is a Registered Training Organisation giving you access to various internal courses)
• Partnership with Fitness Passport for eligible RFS staff and their families to access more than 845 gyms and pools.
• Limited free onsite car parking available

Make the Move to Regional NSW!

This role is located in Regional NSW, which means you’re eligible for The Welcome Experience! The Welcome Experience is a FREE service to help essential workers and their families move to regional NSW with ease. From finding housing and childcare to helping your partner find employment and connecting with the local community, they offer personalised, concierge-like support tailored to your needs.

Discover what life is like in Regional NSW – explore The Welcome Experience and register today!

To embark on your RFS journey:

Candidates are encouraged to prepare their applications independently to ensure they accurately reflect their skills and experience. The Rural Fire Service values authentic, original responses that reflect individual perspectives and alignment with its values and priorities. Skills, knowledge, and capability will be assessed and verified through the capability assessment process.

Please submit your application no later than 11:55pm Wednesday 4 November 2026.

Important recruitment Information

• A recruitment (talent) pool may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities.
• We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve.
• If you require an adjustment during the recruitment process, please include any details that you are comfortable sharing during the application process, alternatively, you can reach out to the role expert to discuss.
• The recruitment process may involve a range of assessment activities to determine your capabilities for the role (aligning to the NSW PSC Capability Framework). The Capability application tool is designed to help job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. Additional checks for successful applicants will include referee checks and criminal history checks.

Vacancy Reference: R26-348

This may not be the role for you, however you can check out other vacancies in the RFS here, or consider volunteering with your local Brigade.

Learn more about how RFS members support communities across NSW below