Computer Aided Dispatch Officer

NSW Rural Fire Service; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

4 weeks annual leave

MAP access

Salary packaging options

Agreed Absence leave day

Professional development

Fitness Passport access

Job summary

NSW Rural Fire Service is seeking a skilled candidate to optimize the CAD system and ensure accurate dispatch data. You will collaborate with the Operational Communication Centre, Districts, Brigades and partner agencies to deliver reliable dispatch capabilities that protect NSW communities.

The role requires experience with operational systems, strong analytical ability, attention to detail and the capacity to work with diverse stakeholders.

Qualifications

• Experience with operational systems, data and processes in a dynamic service delivery environment.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to build effective relationships with diverse stakeholders.
• Diploma in a relevant discipline, or equivalent demonstrated experience.
• Current Driver Licence and willingness to travel.
• Ability to work in after-hours and on-call roster.
• Experience reviewing, analysing and maintaining operational data for dispatch.

Responsibilities

• Optimize the NSW RFS CAD system to keep critical data accurate.
• Collaborate with Operational Communication Centre, Districts and Brigades.
• Deliver reliable dispatch capabilities to support NSW communities.
• Drive continuous improvement of dispatch arrangements.
• Support after-hours and on-call operations.

Skills

Operational systems experience

Analytical skills

Attention to detail

Stakeholder engagement

Technical collaboration

Education

Diploma in a relevant discipline

Tools

Vision 5

Job description

Looking for more information?

Why not reach out to our role expert, Scott Deller, Manager Operational Response, for a confidential chat on 0477 649 ***.

Join Our Team: Protect, Serve, and Make a Difference!

We are the Rural Fire Service (RFS), a dedicated community of volunteers providing fire and emergency services to approximately 95% of NSW. When you work with the RFS, you join a passionate team committed to protecting our neighbours, the wider community, and the environment from the threat of bushfires and other emergencies. With over 70,000 volunteer members and staff, we embody the spirit of mutual respect, support, friendship, and camaraderie. We are one team with many players, united by a single purpose. If you share our passion for community service and environmental protection, we want to hear from you! Become a part of our mission to safeguard lives and our cherished NSW landscapes.

What you’ll be doing:

Join a team responsible for the systems that underpin emergency response across NSW. In this role, you will work closely with the Operational Communication Centre, Districts, Brigades and partner agencies to optimise the NSW RFS Computer Aided Dispatch (CAD) system, ensuring critical operational data, dispatch arrangements and response settings remain accurate and effective. Through system improvements, stakeholder engagement and problem solving, you will help deliver reliable dispatch capabilities that support the safety of NSW communities.

• The ideal candidate will have experience working with operational systems, data and processes in a dynamic service delivery environment, with knowledge of Vision 5 highly regarded.
• You will bring strong analytical and problem-solving skills, a high level of attention to detail, and the ability to build effective relationships with a diverse range of stakeholders.
• Comfortable working across operational and technical teams, you will be committed to maintaining accurate dispatch arrangements, driving continuous improvement, and supporting reliable emergency response outcomes for NSW communities.
• Diploma in a relevant discipline, or equivalent demonstrated experience and expertise.
• Demonstrated ability to confidently work with computer systems and operational data, including reviewing, analysing and maintaining information to support accurate, timely and effective dispatch arrangements.
• Strong attention to detail and the ability to interpret and manage data to ensure response arrangements remain current, accurate and operationally effective.
• Current Driver Licence and willingness and ability to travel as required.
• Ability to participate in an after-hours and/or on-call roster, including supporting operational continuity during system or service disruptions.
• During periods of heightened operational activity, you may be required to support operational management activities consistent with your skills and experience.

If you are interested in finding out more about this opportunity, please access the Role Description and our organisation structure.

Note: As per the role description, candidates are required to meet minimum essential requirements. If you do not meet the essential requirements for this role, your application may not progress to shortlisting.

Why work for us?

• Attractive leave entitlements including 4 weeks annual leave per year, plus more
• Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family
• Salary packaging options available
• One ‘Agreed Absence’ leave day per calendar month
• Ongoing learning and professional development programs (RFS is a Registered Training Organisation giving you access to various internal courses)
• Partnership with Fitness Passport for eligible RFS staff and their families to access more than 845 gyms and pools!

You’ll also get to enjoy:

• Easy access to Sydney Olympic Park Train Station, bus services and parking facilities
• Local eateries and childcare facilities
• Sydney Olympic Park Entertainment and Sports Precinct, including Accor Stadium, Qudos Bank Arena, Sydney Showgrounds, and Bicentennial Park
• Eligible staff are invited to join the local Sydney Olympic Park Connected Membership program, at an additional cost

Please submit your application no later than 11:55pm Thursday 22nd October 2026.

Important recruitment Information

• A recruitment (talent) pool may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities.
• We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve.
• If you require an adjustment during the recruitment process, please include any details that you are comfortable sharing during the application process, alternatively, you can reach out to the role expert to discuss.
• The recruitment process may involve a range of assessment activities to determine your capabilities for the role (aligning to the NSW PSC Capability Framework). The Capability application tool is designed to help job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. Additional checks for successful applicants will include referee checks and criminal history checks.

Vacancy Reference: R26-328

This may not be the role for you, however you can check out other vacancies in the RFS here, or consider volunteering with your local Brigade.

Learn more about how RFS members support communities across NSW below