System Functional Analyst - Enterprise

NSW Rural Fire Service; Sydney; Hybrid; AUD 135,000 - 149,000; Full time

Benefits offered by this job

4 weeks annual leave

MAP access

Salary packaging

Agreed Absence leave day

Professional development

Fitness Passport

Job summary

NSW Rural Fire Service in Sydney is seeking a System Functional Analyst to partner with business stakeholders and vendors, ensuring enterprise systems remain reliable and aligned to requirements. You will analyse processes, translate needs into practical system solutions, and support system changes and projects.

Join a committed public sector team delivering critical emergency services, with hybrid work at Sydney Olympic Park and a strong emphasis on governance, testing, training and

Qualifications

• Experience analysing enterprise business applications and processes.
• Ability to gather, document and validate business requirements.
• Excellent stakeholder engagement and communication skills.
• Experience coordinating testing and managing system enhancements.
• Ability to manage competing priorities in a customer-focused environment.
• Collaborative approach and commitment to continuous improvement.

Responsibilities

• Provide functional support for enterprise business applications.
• Analyse business requirements and translate them into practical system solutions.
• Investigate and resolve complex application issues and service requests.
• Work with stakeholders to identify opportunities for process and system improvement.
• Coordinate and perform system testing, including user acceptance testing.
• Participate in application upgrades, projects and new system implementations.
• Develop and maintain system documentation, procedures and knowledge articles.
• Liaise with vendors and support partners to ensure effective service delivery.
• Contribute to governance, compliance and continuous improvement initiatives.

Skills

Business analysis

Requirements gathering

Stakeholder engagement

Testing coordination

Prioritization

Continuous improvement

Job description

• Attractive annual salary $135,149 - $148,929p.a. plus 12% superannuation
• Location: Sydney Olympic Park(hybrid working arrangements considered)

We are the Rural Fire Service (RFS), a dedicated community of volunteers providing fire and emergency services to approximately 95% of NSW.When you work with the RFS, you join a passionate team committed to protecting our neighbours, the wider community, and the environment from the threat of bushfires and other emergencies. With over 70,000 volunteer members and staff, we embody the spirit of mutual respect, support, friendship, and camaraderie. We are one team with many players, united by a single purpose. If you share our passion for community service and environmental protection, we want to hear from you! Become a part of our mission to safeguard lives and our cherished NSW landscapes.

What you’ll be doing:

Are you passionate about improving business systems and delivering better outcomes for users? Do you enjoy working with stakeholders to understand business needs, solve problems, and enhance enterprise applications?

As a System Functional Analyst, you will work closely with business stakeholders, vendors, project teams and technical specialists to ensure our enterprise systems remain reliable, effective and aligned to business requirements.

You will analyse business processes, identify opportunities for improvement, manage application enhancements, coordinate testing and support the successful delivery of system changes and projects.

Key Responsibilities:

• Provide functional support for enterprise business applications.
• Analyse business requirements and translate them into practical system solutions.
• Investigate and resolve complex application issues and service requests.
• Work with stakeholders to identify opportunities for process and system improvement.
• Coordinate and perform system testing, including user acceptance testing.
• Participate in application upgrades, projects and new system implementations.
• Develop and maintain system documentation, procedures and knowledge articles.
• Liaise with vendors and support partners to ensure effective service delivery.
• Contribute to governance, compliance and continuous improvement initiatives.

To thrive in this role, you will have:

To be successful in this role, you will demonstrate:

• Experience supporting or administering enterprise business applications.
• Strong business analysis and problem-solving skills.
• Experience gathering, documenting and validating business requirements.
• Excellent stakeholder engagement and communication skills.
• Experience coordinating testing and managing system enhancements.
• Ability to manage competing priorities in a customer-focused environment.
• A collaborative approach and commitment to continuous improvement.

If you are interested in finding out more about this opportunity, please access the Role Descriptionand our organisation structure.

Note: As per the role description, candidates are required to meet minimum essential requirements. If you do not meet the essential requirements for this role, your application may not progress to shortlisting.

Why work for us?

• Attractive leave entitlements including 4 weeks annual leave per year, plus more
• Free access to our Member Assistance Program (MAP) for all RFS members, and their immediate family
• Salary packaging options available
• One ‘Agreed Absence’ leave day per calendar month
• Ongoing learning and professional development programs (RFS is a Registered Training Organisation giving you access to various internal courses)
• Partnership with Fitness Passport for eligible RFS staff and their families to access more than 845 gyms and pools!

You’ll also get to enjoy:

• Easy access to Sydney Olympic Park Train Station, bus services and parking facilities
• Local eateries and childcare facilities
• Sydney Olympic Park Entertainment and Sports Precinct, including Accor Stadium, Qudos Bank Arena, Sydney Showgrounds, and Bicentennial Park
• Eligible staff are invited to join the local Sydney Olympic ParkConnected Membershipprogram, at an additional cost

Important recruitment Information

• Arecruitment (talent) pool may be created through this recruitment process to fill future ongoing, temporary, casual and term, full time or part time opportunities.
• We value a diverse and inclusive workplace and are committed to ensuring our employees represent the diversity of communities that we serve.
• If you require an adjustment during the recruitment process, please include any details that you are comfortable sharing during the application process, alternatively, you can reach out to the role expert to discuss.
• The recruitment process may involve a range of assessment activities to determine your capabilities for the role (aligning to the NSW PSC Capability Framework).The Capability application tool is designed to helpjob applicantsunderstand and use theNSW Public Sector Capability Frameworkwhen applying forjobswith the NSW government. Additional checks for successful applicants will include referee checks and criminal history checks.

Vacancy Reference: R26-344

This may not be the role for you, however you can check out other vacancies in the RFShere, or consider volunteering with your local Brigade.

Learn more about how RFS members support communities across NSW below