System Analyst

Sharp and Carter; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Sharp and Carter in Townsville seeks a Systems Analyst to join our technology team. This hands-on role supports a large, complex application environment with focus on SQL Server, vendor management, releases and system maintenance.

You will work with internal teams and external vendors to troubleshoot, debug, and implement improvements across TechnologyOne and Kris 21, ensuring reliable operation and timely incident resolution.

Qualifications

• Hands-on experience supporting and troubleshooting enterprise applications.
• Experience with TechnologyOne and Kris 21 is essential.
• Strong SQL Server administration and debugging skills.
• Proven vendor management and incident coordination abilities.
• Excellent communication with technical and non-technical stakeholders.
• Familiarity with ITIL/service management principles.

Responsibilities

• Provide hands-on application support across a large multi-app environment.
• Troubleshoot TechnologyOne and Kris 21 applications.
• Administer and support MS SQL Server environments.
• Investigate, debug and resolve complex issues.
• Monitor performance and identify recurring issues.
• Coordinate with vendors to manage incidents and releases.
• Maintain configuration, testing, and documentation.
• Assist with changes, deployments and post-release support.

Skills

Vendor management

ITIL

Stakeholder communication

Problem solving

Troubleshooting

Technical hands-on

Education

Relevant IT qualifications

Tools

TechnologyOne

Kris 21

Microsoft SQL Server

Job description

Our client is seeking an experienced Systems Analyst to join their technology team in Townsville. This is a hands‑on technical role supporting a large and complex application environment, with responsibility for application support, Microsoft SQL Server, troubleshooting, debugging, releases and vendor management.

The environment supports around 100 applications, so strong technical problem‑solving skills and the ability to work effectively with multiple vendors and stakeholders are important.

This role is based in Townsville with a weekly requirement to be onsite.

The Opportunity

You will be responsible for the ongoing support, maintenance and improvement of business‑critical applications and databases, working closely with internal teams and external vendors to resolve issues and deliver system changes.

The role will have a particular focus on TechnologyOne, Kris 21 and Microsoft SQL Server, so experience across these environments will be highly valuable.

Key responsibilities

• Provide hands‑on application support across a large and varied application environment
• Support and troubleshoot TechnologyOne and Kris 21 applications
• Administer and support Microsoft SQL Server environments
• Investigate, troubleshoot and debug complex application and database issues
• Monitor application performance and identify recurring issues and opportunities for improvement
• Work with vendors to resolve technical issues, manage incidents and coordinate fixes and enhancements
• Manage application changes and releases, including testing, deployment and post‑release support
• Coordinate technical activities across multiple application vendors and internal stakeholders
• Support major incidents and contribute to root cause analysis and post‑incident reviews
• Assist with application configuration, testing, system improvements and technical documentation
• Develop or maintain scripts where required to support system administration and troubleshooting
• Maintain appropriate records across incidents, requests, changes and releases

About You

• Strong experience supporting and troubleshooting enterprise applications
• Hands‑on experience with TechnologyOne is essential
• Experience with Kris 21
• Strong Microsoft SQL Server experience, including database administration and troubleshooting
• A Microsoft SQL Server / DBA certification or equivalent recognised Microsoft DBA qualification
• Proven ability to troubleshoot, debug and resolve complex technical issues
• Experience managing application releases, changes and deployments
• Strong vendor management skills and confidence coordinating multiple external suppliers
• Excellent communication skills, with the ability to work effectively with technical and non‑technical stakeholders
• Experience working across a large application environment with multiple systems and vendors
• Understanding of ITIL/service management principles
• Relevant IT qualifications

This is not a traditional Business Analyst role. We are looking for someone who is technically hands‑on, can troubleshoot and debug issues, understands databases and applications, and is comfortable working directly with vendors and technical teams.