Sydney Workshop Manager: Drive Operations & Performance

Crown Equipment Sdn. Bhd (Malaysia); Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Discounts & cashback from retailers

Wellbeing platform access

Private health insurance discount

Inclusive working environment

Employee assistance program

Job summary

Crown Equipment is seeking a highly capable Workshop Manager to lead the Sydney Workshop at the Smithfield Branch, reporting to the NSW Service Manager.

You will own workshop performance across Service, Rentals, Refurbishment and Import functions, driving safety, customer satisfaction and continuous improvement, while managing a large hands-on team in a unionised environment with EBA considerations.

Qualifications

• Proven leadership in workshop/service environments (industrial, automotive, or capital equipment).
• Strong commercial acumen with budget, cost, and profitability management.
• Demonstrated ability to drive productivity and hit targets.
• Experience managing quoting functions and interpreting financial/operational data.
• Solid understanding of workshop operations, resourcing, and job flow.
• Experience in a unionised environment and exposure to EBA frameworks.
• Strong people leadership with large hands-on teams.
• Technical/mechanical knowledge within a service-based environment.
• Excellent communication to influence stakeholders.

Responsibilities

• Lead end-to-end workshop operations, ensuring efficient workflow and resource allocation.
• Manage labour recovery, productivity, and performance against budget targets.
• Oversee workshop output quality and ensure KPI achievement across all functions.
• Drive cost control across overheads and indirect expenses.
• Manage the quoting function, ensuring accuracy and strong commercial outcomes.
• Monitor actual vs quoted performance and provide recommendations.
• Oversee parts control, stock levels, and workshop processes.
• Lead performance management, training, and development of workshop staff.
• Drive continuous improvement initiatives and best practice processes.
• Partner with Engineering to resolve technical issues and improve outcomes.
• Manage industrial relations matters, including union engagement and EBA considerations.
• Deliver accurate reporting on financials, productivity, and operational performance.
• Champion a strong safety-first culture and ensure full WHS Compliance.

Skills

Leadership

Budget management

Productivity improvement

Quoting

Workshop operations

Union experience

People leadership

Mechanical knowledge

Stakeholder communication

Financial data interpretation

Job description

Crown Equipment is seeking a highly capable Workshop Manager to lead the Sydney Workshop at the Smithfield Branch, reporting to the NSW Service Manager.

You will own workshop performance across Service, Rentals, Refurbishment and Import functions, driving safety, customer satisfaction and continuous improvement, while managing a large hands-on team in a unionised environment with EBA considerations.