Sydney Store Advisor - Premium Customer Experience

On; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

On is seeking a proactive retail teammate to join the Sydney DTC Store as part of its early team. You will deliver exceptional customer service, embodying On's values while representing the brand in person.

You'll support product knowledge, assist with inventory and orders, help maintain premium store visuals, and collaborate with the team to create a memorable shopping experience for every guest.

Qualifications

• Experience in a retail or customer-facing role.
• Strong communication and hospitality skills.
• Ability to take initiative and work both independently and as part of a team.

Responsibilities

• Provide exceptional customer service and respond to inquiries.
• Maintain in-depth knowledge of product information and brand values.
• Assist with inventory management and inbound/outbound orders.
• Contribute to maintaining premium store visuals and merchandising standards.
• Collaborate with store leadership to enhance customer engagement and store happiness.

Skills

Customer service

Communication

Hospitality

Teamwork

Job description

On is seeking a proactive retail teammate to join the Sydney DTC Store as part of its early team. You will deliver exceptional customer service, embodying On's values while representing the brand in person.

You'll support product knowledge, assist with inventory and orders, help maintain premium store visuals, and collaborate with the team to create a memorable shopping experience for every guest.