Store Advisor (Casual) - Bondi Junction - Sydney

On Oceania; Sydney; On-site; AUD 30,000 - 39,000; Full time

Job summary

On is seeking a friendly, customer-focused Retail Associate to join the Sydney DTC Store team. You will deliver exceptional service, answer inquiries and help customers find the right product.

You will maintain product knowledge, support inventory, and help keep the store looking premium with strong visual standards. Flexibility for weekends and peak periods is expected, with opportunities to grow within the brand.

Qualifications

• Experience within a retail or customer facing work environment is a strong plus.
• A background in the Running, Fashion or Sports Industry is preferred but not required.
• Strong communication, hospitality and interpersonal skills.
• Ability to take initiative, learn quickly, and work both independently and as part of a team.
• Eye for maintaining outstanding store condition and visual merchandising standards.
• Peak Season Availability: Flexible availability to work across key retail trading windows, including weekends, key sales events, and the upcoming Christmas peak periods (November through January).

Responsibilities

• Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs.
• Maintain in-depth knowledge of product technical information and follow On’s global activities and projects.
• Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness.
• Help maintain the visual standards in the store to deliver a premium experience.
• Assist with inventory management and inbound / outbound product orders.
• Other duties as needed.

Skills

Customer service

Retail experience

Communication skills

Teamwork

Visual merchandising

Job description

In ShortThis is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team and commence the journey to bring On to Sydney.As one of the first hires of the Sydney Store Team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement.Meet The TeamAs you might expect from a young consumer brand, the DTC Retail team at On is a fast-paced place to be. Together with your store team and leadership as well as the global team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.Your MissionContinuously embrace and communicate On's values and brand philosophy in team and customer interactionsProvide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our productMaintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happinessHelp maintain the visual standards in the store to deliver a premium experienceAssist with inventory management and inbound / outbound product ordersOther duties as neededYour StoryExperience within a retail or customer facing work environment is a strong plus.A background in the Running, Fashion or Sports Industry is preferred but not requiredStrong communication, hospitality and interpersonal skillsAbility to take initiative, learn quickly, and work both independently and as part of a teamEye for maintaining outstanding store condition and visual merchandising standardsPhysical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.Peak Season Availability: Flexible availability to work across key retail trading windows, including weekends, key sales events, and the upcoming Christmas peak periods (November through January).What We OfferOn is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.