Store Advisor: Premium Experience & Merchandising

On; Melbourne; On-site; AUD 52,000 - 72,000; Full time

Job summary

On in Melbourne's CBD is seeking a Store Advisor to deliver elevated, high-touch retail experiences for runners and movement enthusiasts at our Emporium location. You’ll embody On’s values, guide guests through our Swiss-engineered product range, and inspire movement inside our premium store.

The role emphasizes customer service, product knowledge, teamwork, and maintaining visual standards while supporting inventory and store operations. Flexible weekend availability preferred.

Responsibilities

• Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions
• Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
• Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
• Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness
• Help maintain the visual standards in the store to deliver a premium experience
• Assist with inventory management and inbound / outbound product orders
• Other duties as needed

Job description

On in Melbourne's CBD is seeking a Store Advisor to deliver elevated, high-touch retail experiences for runners and movement enthusiasts at our Emporium location. You’ll embody On’s values, guide guests through our Swiss-engineered product range, and inspire movement inside our premium store.

The role emphasizes customer service, product knowledge, teamwork, and maintaining visual standards while supporting inventory and store operations. Flexible weekend availability preferred.