Hybrid Service Desk Analyst – Healthcare IT

Atturra; Sydney; Híbrido; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

St Vincent's is seeking a Service Desk Analyst to join the Service Desk Team. You will provide first‑level technical phone and ticket support across computer systems, software and hardware, ensuring prompt resolution with a strong focus on customer service.

This permanent full‑time role is based in Sydney, Brisbane or Melbourne with a hybrid pattern: 3 days in the office, 2 days work from home, reporting to the Service Desk Team Leader.

Formación

• Provide first-level technical phone and ticket support to users.
• Diagnose hardware, software and network issues and guide resolution.
• Liaise with vendors to escalate tickets when required.
• Educate or coach users on appropriate actions.
• Install software remotely and perform basic admin tasks.

Responsabilidades

• Provide outstanding technical support to users – respond to requests via phone, tickets & walk-up support.
• Diagnose and troubleshoot hardware, software, and network issues and guide resolution steps.
• Liaise with vendors to escalate tickets and review knowledge base articles.
• Assist and advise users and educate when necessary.
• Proactively track, manage and resolve requests within agreed service levels.
• Manage tasks in the service request queue and administer shared resources.

Conocimientos

Customer service

Technical support

Educación

Tertiary IT qualification

Descripción del empleo

St Vincent's is seeking a Service Desk Analyst to join the Service Desk Team. You will provide first‑level technical phone and ticket support across computer systems, software and hardware, ensuring prompt resolution with a strong focus on customer service.

This permanent full‑time role is based in Sydney, Brisbane or Melbourne with a hybrid pattern: 3 days in the office, 2 days work from home, reporting to the Service Desk Team Leader.