Service Desk Analyst

For Health Group; Sydney; Vor Ort; AUD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

20% off Dental treatments

Employee Assistance Program (EAP) – 24

Fitness Passport – discounted gym

Zusammenfassung

ForHealth Group in Sydney's Leichhardt office is seeking a Service Desk Analyst to provide first-line IT support for employees and health practitioners. You’ll respond to requests, troubleshoot common hardware and software issues, and log cases in our service desk system while delivering friendly, professional service.

Ideal candidates are starting out in IT, tech-savvy, with a customer-focused mindset and a willingness to learn.

Qualifikationen

• Entry-level IT interest or experience preferred.
• Must be able to work on-site in Sydney and rotate shifts.
• Familiarity with ITIL is a plus but not required.

Aufgaben

• Respond to IT support requests in a friendly, professional, and timely manner
• Diagnose and resolve common hardware, software, and application issues
• Log, update, and manage tickets within the service desk system
• Provide remote support and guide users through solutions step by step
• Create and update documentation and knowledge base articles
• Provide clear information and know when to escalate more complex issues
• Follow up with users to ensure issues are fully resolved and they feel supported

Kenntnisse

Tech-savvy

Customer service

Willingness to learn

ITIL familiarity

Jobbeschreibung

At ForHealth, we believe that quality healthcare should be accessible to all Australians. With over 95 medical centres and a network of 1,500+ independent health practitioners, we’re proud to deliver more than 8 million patient consultations each year. We are a values-led organisation that champions innovation, teamwork, and excellence in patient care. When you join ForHealth, you’re joining a team that's “In it together” and genuinely passionate about making a difference in the lives of our patients.

The Opportunity

Due to recent growth, we have created an opportunity for an additional Service Desk Analyst to join our team. The role will be based in our Leichardt, Sydney office and will be responsible for providing technical support and excellent customer service to our employees and health practitioners. In this role, you’ll be the first point of contact when users need help with their technology, providing friendly, professional support while gaining exposure to a wide range of systems and environments.

Key Responsibilities

• Respond to IT support requests in a friendly, professional, and timely manner
• Diagnose and resolve common hardware, software, and application issues
• Accurately log, update, and manage tickets within the service desk system
• Provide remote support and guide users through solutions step by step
• Create and update documentation and knowledge base articles
• Provide clear information and know when to elevate more complex issues to senior technicians
• Follow up with users to ensure issues are fully resolved and they feel supported

About You

This position is ideal for someone starting out in IT or looking to take the next step in their career. We are looking for someone that is technologically savvy, has a bubbly personality, loves helping people and wants to learn and continuously improve themselves and the environment around them. Familiarity with the ITIL framework would be beneficial but not essential. You should also be available to work rotating shifts between 7am and 8pm Monday to Friday as well as 8am to 1pm on Saturday. This role is Sydney-based and needs to be able to work on-site from our Leichhardt office. You need to be an Australian Citizen or Permanent Resident with unrestricted working rights, please note, visa sponsorship is not available for this opportunity. As such, only candidates with ongoing unrestricted work rights in Australia will be considered.

Why Join Us?

• 20% off Dental treatments for you and your family
• Employee Assistance Program (EAP) – 24/7 confidential support
• Fitness Passport – access to discounted gym memberships for you and your family

You’ll be part of a workplace that celebrates teamwork, supports career growth, and is genuinely committed to building a healthier Australia – one patient at a time.

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).