Sydney Flagship Assistant Store Manager - Lead & Grow

POP MART; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Monthly product incentives

Monthly performance bonus

Annual POP LAND pass

Creative, vibrant retail environment

Job summary

POP MART in Sydney is seeking an experienced Assistant Store Manager to lead our flagship two-level store, manage a team of 25-30, and deliver exceptional customer experiences while driving strong commercial results. Based in our Sydney store, you will coach and develop staff, oversee recruitment and training, and ensure inventory accuracy, policy compliance and a vibrant, creative retail environment.

Availability across 7 days and flexibility for peak periods are required; this role offers

Qualifications

• Experience leading medium to large retail teams.
• Strong focus on customer experience and coaching.
• Proven ability to drive sales targets and KPIs.

Responsibilities

• Lead, motivate and develop a large and diverse retail team
• Support recruitment, onboarding and training activities
• Provide ongoing feedback, coaching and performance support
• Assist with formal performance management conversations when required
• Help build a positive, accountable and high-performing team culture
• Identify and develop future leaders within the store team
• Support achievement of sales targets and KPIs
• Analyse store performance and identify opportunities for improvement
• Create a customer-focused and sales-driven environment
• Utilise reporting tools, including Excel and Google Sheets, to support operational and commercial decision-making
• Support labour productivity through effective roster planning and workforce management
• Assist with roster planning and workforce management aligned to labour budgets
• Maintain inventory accuracy and store presentation standards
• Ensure policies, procedures and compliance requirements are met
• Support product launches, promotional events and peak trading periods
• Help coordinate operations across a large-format, multi-level retail environment

Skills

People leadership

Customer experience

Coaching & training

Performance feedback

KPI focus

Roster planning

Excel

Google Sheets

Commercial awareness

Team development

Tools

Excel

Google Sheets

Job description

POP MART in Sydney is seeking an experienced Assistant Store Manager to lead our flagship two-level store, manage a team of 25-30, and deliver exceptional customer experiences while driving strong commercial results. Based in our Sydney store, you will coach and develop staff, oversee recruitment and training, and ensure inventory accuracy, policy compliance and a vibrant, creative retail environment.

Availability across 7 days and flexibility for peak periods are required; this role offers