Assistant Store Manager - WESTFIELD SYDNEY

Pop Mart; Sydney; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Monthly product incentives

Monthly performance bonus

Annual POP LAND pass

Staff discounts

Job summary

POP MART is seeking an Assistant Store Manager for our Sydney flagship. You will lead a large team of 25–30 staff, coach performance, and drive exceptional customer experiences in a fast-paced retail environment.

Based in the Sydney Flagship, you will support leadership, optimize commercial outcomes, manage rostering and reporting, and contribute to product launches and events while maintaining store presentation and policies.

Qualifications

• Experienced retail leader with a track record coaching large teams.
• Strong focus on customer experience and commercial outcomes.
• Comfortable with rostering, workforce planning and performance feedback.
• Proficient in reporting with Excel/Google Sheets.

Responsibilities

• Lead and develop a large, diverse store team.
• Drive sales targets, KPIs and store performance.
• Coordinate recruitment, onboarding and training activities.
• Support store operations, rostering and inventory management.

Skills

Team leadership

Customer experience

Coaching

Roster planning

Excel

Google Sheets

Sales targets

Tools

Excel

Google Sheets

Job description

Assistant Store Manager - WESTFIELD SYDNEY

Negotiable based on experience, with additional earning potential through performance incentives.

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia and New Zealand, we're looking for a passionate and people-focused Assistant Store Manager to join our growing retail team.

This is an exciting opportunity for an experienced retail leader who enjoys coaching large teams, delivering exceptional customer experiences, and driving strong commercial outcomes in a fast-paced environment. Based in our Sydney Flagship Store, you'll support the leadership of a large-format environment and a team of approximately 25-30 employees, playing a key role in developing a high-performing team and driving commercial success.

Circa $80,000 + Super

Why You'll Love Working at POP MART

• Work with products customers genuinely love - collectors, fans and families

• Weekly new releases keep every day exciting and fast-moving

• Clear career progression opportunities within a growing business

• Job security with a rapidly expanding global brand

• Monthly product incentives (post-probation)

• Monthly performance bonus

• Supportive, energetic and inclusive team culture

• Annual POP LAND (Beijing) pass

• A colourful, creative retail environment

What You'll Do

Lead & Develop the Team

• Coach, motivate and develop a large and diverse retail team

• Support recruitment, onboarding and training activities

• Provide ongoing feedback, coaching and performance support

• Assist with formal performance management conversations when required

• Help build a positive, accountable and high-performing team culture

• Identify and develop future leaders within the store team

Drive Commercial Results

• Support achievement of sales targets and KPIs

• Analyse store performance and identify opportunities for improvement

• Create a customer-focused and sales-driven environment

• Utilise reporting tools, including Excel and Google Sheets, to support operational and commercial decision-making

• Support labour productivity through effective roster planning and workforce management

Support Store Operations

• Assist with roster planning and workforce management aligned to labour budgets

• Maintain inventory accuracy and store presentation standards

• Ensure policies, procedures and compliance requirements are met

• Support product launches, promotional events and peak trading periods

• Help coordinate operations across a large-format, multi-level retail environment

Who You Are

• An experienced Assistant Store Manager, Retail Manager, Supervisor or 2IC with experience leading medium to large teams

• Passionate about customer experience and team development

• Confident coaching, training and leading others

• Experienced managing team performance and providing constructive feedback

• Commercially aware and KPI focused

• Comfortable using Excel and Google Sheets for reporting and workforce planning

• Organised, adaptable and solutions focused

• Comfortable working in fast-paced, high-volume retail environments

• Ready to lead larger teams and support the success of a flagship retail location

Availability Requirements

• Flexible availability across all 7 days is required

• Typical rosters include weekends, late-night trading and public holidays

• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency

• While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected

• Availability throughout peak trading periods, including November to January, is essential

Full and permanent Australian working rights are required.