Switchboard Operator

Austin; Melbourne; Hybrid; AUD 45,000 - 65,000; Part time

Benefits offered by this job

Greater take-home pay through salary包装

Wellness initiatives

Onsite childcare

Mentoring and career development

Job summary

Austin Health in Melbourne is seeking a Switchboard Operator for an ongoing part-time role at 30 hours per week. You will answer and screen calls, assist patients with the Patient Portal, and provide clear, empathetic information to support their digital experience.

You will cover the switchboard and reception, help with emergency procedures, maintain contact data, and promote a supportive working environment while enjoying benefits such as salary packaging, wellness initiatives, onsite

Qualifications

• Excellent communication skills and patient-focused service.
• Flexible and responsible attitude.
• Commitment to high-quality patient care.

Responsibilities

• Answer, screen and prioritise calls; respond to patient enquiries re Patient Portal access.
• Action emergencies; initiate paging; make public announcements when necessary.
• Maintain switchboard contact database; review and action out-of-hours emails.
• Provide 24/7 shift coverage on switchboard and reception; ensure flexibility and punctuality.
• Communicate with team; assist training; ensure patient confidentiality; foster supportive environment.

Skills

Patient focus

Flexible attitude

Excellent communication

Job description

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Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About Switchboard Services

Switchboard Services form part of the Information & Services Directorate and are often the health service’s first point of contact with the public. Our team is responsible for managing both the switchboard and the reception desk located at the main entrance of Austin Hospital, as well as supporting patients to access and navigate Austin Health’s Patient Portal

About the role

We are seeking a Switchboard Operator to work with our team on an on-going part-time basis of 30 hours per week.

A regular day will see you:

• Answer, screen and appropriately prioritise all telephone calls and enquiries, including responding to patient enquiries via phone and email regarding access, navigation, and use of Patient Portal and providing clear, empathetic, and accurate information to support their digital experience.
• Action emergency procedures, initiate emergency paging, and make public address announcements when necessary.
• Maintain and update the Switchboard contact database and review & action emails related to out-of-hours rosters.
• Provide shift coverage as per the 24/7 roster requirements, work on the switchboard and reception desk, and ensure flexibility and punctuality.
• Communicate effectively with the team, assist with training new staff, ensure patient confidentiality, and promote a supportive working environment.

About you

As a Switchboard Operator, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work and have a keen interest in developing your skillset.

To be successful in this role, you'll bring with you:

• Patient focus approach to service delivery
• Flexible and responsible attitude

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Roisin Stewart, Manager Switchboard Services at [e-mail].